Good morning everyone.
Warning to all friends here :
I have beeen charged for four premium texts which I never sent. £3 a time. They were apparently sent at precisely the same time on each occasion on consecutive Sunday mornings. They don't appear in my messaging history but are on the account online.
So keep an eye on your credit balance and usage!
I have messaged an agent and am currently awaiting a response.
@eldee good luck in getting help from an agent!
GiffGaff appear to have a policy of not helping members affected by these scams, so you will have to take action yourself to stop the charges and obtain a refund.
'Payforit' subscriptions are not strictly premium texts, although they are shown as such on your GiffGaff usage statement. 'Payforit' charges are applied directly to your account by a 'third party' which has acquired your phone number. GiffGaff make no check that you have consented to these charges, and refuse to allow you to bar them. Barring the texts on your phone WILL NOT stop the charges.
You need to be aware that GiffGaff leak your phone number to third parties when you access the internet using mobile data, and this is probably how your number was acquired in order to make these charges. The system which does this is called 'Payforit'.
These companies use vulnerabilities of the 'Payforit' system to obtain consumers numbers and sign them up to bogus subscriptions. Simply closing an innocent looking popup can pass your number to these scammers.
Comprehensive and independent information and advice on dealing with these scams is on the payforitsucks website. This website provides constructive advice about forcing the scammers to refund. Specialist and legal support is also available through the site if you encounter difficulties. Google "payforitsucks" or follow the link to the faq in my signature. The website contains detailed advice on the steps you need to take to stop further charges, obtain a refund and protect yourself from these scams in the future.
I hope you manage to resolve this matter. These scams are a disgrace to the mobile communications industry and GiffGaff should be doing more to assist affected members and to protect members from these scams.