Please start by disabling any active recurring goodybag under your payment details page here https://giffgaff.com/auth/login
➡ Go to the "Top-up" section of the website
➡ Select the goodybag you wish to buy and then click “select button”.
➡ Your goodybag appears in your basket. Click "Select" next to "I only need a goodybag"
➡ Click "Continue" without ticking the box to recur your goodybag
➡ Click "Exchange airtime credit"
You also have the option to do this from your phone please dial 43430, free from your phone and at the main menu , please select option 2 and follow the instructions to exchange the airtime credit for a goodybag.