Did you select and buy a goodybag with the phone purchase
Did it state you would receive a free goodybag with the phone purchase?
And there's no sign of the goodybag purchase with the phone purchase in order history?
once a replacement sim regains a signal, a barring of services is usually still present
(only a call to 443 plus a few free shortcode numbers will work)
This is usually removed automatically within 12 hours
If it isn't, contact an agent to remove the bar manually Http://giffgaff.com/support/questions