Sorry Giffgaff is online based only there are no calls at giffgaff to talk to anybody. For most issues, Ask on this forum And normal none GG workers will do there best to help you.
All account issues can only be sorted by GG staff the agents, as we have no access to anyones account.
As this is an account query, you will have to contact an agent. Use this link and see if they can help youhttps://giffgaff.com/support/questions
Please remember to allow up to 24 hours for a reply, but it is normally faster than that.