Hi check guide and if you still need help use link to contact an AGENT using link enclosed and explain your problem. Good luck
You can roam in the EU for a maximum of 60 days(2 months) within a 4 month period. After the 2 months to continue using the giffgaff services in the EU airtime credit is required and will be subject to the roaming charges found here https://giffgaff.com/roaming-charges
FAIR USEAGE GUIDELINES Roaming in the EU and selected destinations
giffgaff goodybag and pay as you go LINK>> https://giffgaff.com/fair-usage-while-roaming link.
** MAKE SURE YOU ENABLE DATA ROAMING and ENABLED INTERNATIONAL CALLING ** make sure you turn OFF when not being used
1. Use link here>> http://www.giffgaff.com/profile/details
Scroll down to check Roaming status is set on, Once set your sim will automatically connect to local service provider.
2. Also ensure that you have enabled international calling here: https://giffgaff.com/call-services
Blocking this service will stop you from receiving any calls or texts while abroad. Note, you will still be able to make calls and send texts.
DEPENDING ON YOUR USAGE, USE FREE WIFI WHEN YOU CAN.
ROAMING IN THE E.U. AND SELECTED DESTINATIONS
Guide with key information for roaming in the EU and selected destinations. LINK TO FULL GUIDE>> https://community.giffgaff.com/t5/Using-giffgaff/Key-info-for-roaming-in-the-EU-and-selected-destinations/ta-p/20408053
Checking your eligibility?
Check if you're eligible here (scroll down to “Phone and call service settings)
Eligibility “check ROAMING status is on”
Dial *100*7# for details of your current goodybag or www.giffgaff.com/dashboard
right hand side under "My goodybags"
** IF STILL HAVING ISSUES CONTACT AN AGENT IT WILL BE SORTED **
Using a goodybag while in the EU (Roam Like at Home)
EXPLAIN problem in box provided
Agents are available from 8am till 10pm 7 days a week.