TO CHECK YOUR PAYMENTS HISTORY
Link here>> https://giffgaff.com/orders/history
check if topup is showing. view details will show how these payments were made.
Please check out your payment details page here http://www.giffgaff.com/profile/payment-details
to see if you haven’t accidentally setup a recurring goodybag and/or auto top up. If you have please disable them.
IF YOU STILL have issue with overcharging Get in touch with an agent
Credit/debit card or PayPal overcharging
*** DIRECT LINK TO CONTACT AN AGENT ***
AGENT Link here>> https://support2.giffgaff.com/app/ask/Top-up-balances-and-goodybags/Credit-debit-card-or-PayPal-overcharging/form/
EXPLAIN what has happened in allocated box and request a refund.
Agents are available from 8am till 10pm 7 days a week.
NOTE: If your purchase was done by a Credit or Debit Card make sure you have your bank details stored so that they can refund it back to your bank.
PLEASE allow up to 3-5 days to receive the payment back to your bank.