@jubileebells Hi welcome to giffgaff and the community
Any calls made to 0800, 0808 numbers are free on giffgaff,
But any calls to premium rate 070, 084, 087, 09 and 118 numbers and international numbers are not included in your goodybag bundles and require airtime credit.
Goodybag bundles include only UK landlines starting 01, 02 and 03 and UK mobiles starting 071 to 075 and 077 to 079
Landline and mobile numbers in Jersey, Guernsey and Isle of Man are NOT included (these are outside of the UK)
Complete pricing can be found here ⬇️
Our Pay As You Go Rates
Hopefully this will help you out