Lan Line to My mobile

kdmodha

My home Lan line *personal information removed* registered with Sky.com calls to my mobile>**phone_number_removed** goes straight to my giffgaff voice mail can you explain that always.Mobile to mobile it rings.

Kind regards,

Mr. Modha

natty88

' @kdmodha Have you set up call forwarding as shown here in this guide if so follow instructions to cancel it call forwarding and hidden parts https://community.giffgaff.com/t5/Using-giffgaff/Useful-Network-Shortcodes/ta-p/5131990#M638

Or dial this into phone to cancel all diverts##002#

kdmodha

Many thanks for your help .I will do that and let you know .

Have a nice day.

Mr.Modha

kdmodha

natty 88,

Thankyou for your information. I have successfully all forwarding now the phone shows as engaged all the time.

How could I over come that?

Any ideas?

kdmodha

jt_21

@kdmodha Good morning Mr Modha, is it only when you call from your landline to your giffgaff mobile that you get problems? , what happens if you call your giffgaff number from ANOTHER phone)? (A friend or family members phone) what happens? Is it engaged or going to voicemail?

If everything is OK from OTHER phones, you ought to contact your landline provider Sky.

kdmodha

Jt_21,

Mobile to mobile works.Just from home lane line to my mobile goes into engage tone.

I will have to get someone out side to call me from there lane line.I have already spoken to sky.They said this is a new one.we have not received such complaint.

Thank you for your reply.

Mr.Modha

lpwilliams

@kdmodha

What make mobile phone do you have?

Have you accidently blockled the number or set up a Do Not Distrub rule for the land line number? Go to your mobile phone's call settings and check Blocked Numbers.

jt_21

Hello again Mr Modha @kdmodha

yes I think it may be a good idea to try that, also could you try calling FROM your land line to your Giffgaff phone but tap in #31# before dialling your mobile number .... does it ring?

andyxhill

Hi it sounds like that number has been blocked on your phone

kdmodha

My mobile receives calls from other lane line being on the same service provider.It is not receiving calls from my home number.

jt_21

@kdmodha wrote:

My mobile receives calls from other lane line being on the same service provider.It is not receiving calls from my home number.

@kdmodha

Did you manage to try calling FROM your land line to your Giffgaff phone but tap in #31# before dialling your mobile number .... does it ring? You may have blocked your land line number accidentally

kdmodha

Jt_21,

When you dial #31# it sends a message code is not recognised

Hence it is not working .

many thanks,

jt_21

@kdmodha sorry, I meant From your landline .... Please could you try to dial 141 and then your giffgaff number and see if the mobile phone rings.