Need help with blacklisted phone

fayex38

Will try to keep it short.

I blocked my old SIM card and somehow my dad found it.

My dad then inserted it in my sisters new phone (instead of just getting a new sim) and now her phone is blacklisted!

I have unblocked the SIM card yesterday, however, the phone is still blacklisted.

Someone please help!

Thanks

mrjeeves

Hi @mrjeeves

Thanks,

David

natty88

@fayex38 follow this link please block/unblock

https://support2.giffgaff.com/app/ask/Phones/Place-or-remove-an-IMEI-bar/form/

Remember this takes up to 5working days for bar to be lifted

mrbergstrom1967

Good Afternoon@fayex38

You will need to request the phone be unbarred here https://support2.giffgaff.com/app/ask/Phones/Place-or-remove-an-IMEI-bar/form/ please note that it will take upto 5 working days for the phone to be fully unbarred.

fayex38

The link doesn’t work, it takes me to a different site.

figment_uk

@fayex38

Putting a blocked SIM into another phone would not cause that phone to be blacklisted.

What phone does your sister have?

Which network's SIM was she using before your old SIM was put in?

What happens to make you thing her phone is blacklisted?

fayex38

A Samsung S8+ and its a o2 phone. I never thought it would be possible because I never gave anyone her IMEI number, but according to some it may be possible. I checked online and it says that it is now blacklisted and o2 confirmed it as well. O2 said that they cannot help me because a giffgaff number was used and they advised me to ask the giffgaff community instead.

jaymailsays

@fayex38 wrote:

The link doesn’t work, it takes me to a different site.

@fayex38 when you click on

https://giffgaff.com/support/questions it ought to take you to the agent answer list. You should be able to add to your query.

If not open a new question here

https://support2.giffgaff.com/app/ask/Phones/Place-or-remove-an-IMEI-bar/form

You said you unlocked the sim yesterday however it will take upto 5 days to receive your replacement sim, did you get it and try in your sisters phone?

The agent will have a note of whether they blocked the s8 phone. If they did and explain your reasons they should be able to unlock within 3 days.

farnis

Putting a lost or stolen sim in a phone should not blacklist it. How do you know it has been blacklisted?

figment_uk

@fayex38

What is the history of her O2 phone?

When was it purchased?

Was it new or used?

What SIM card was used in it last?

When is the last time it was used successfully?