Ok. So I restarted my phone. In the app everything’s the same. I dialled *100*7# and it says I have 45000 minutes left in my goodybag which expires on 20/3/2019. That means my goodybag is active even if in the app doesn’t show so?
Yes your Goodybag is active log out of the app as it sometime doesn't show up there quickly.
Check your online account not the app it should show there you should also have an email stating you have a new Goodybag