Hi Sorry to hear you are leaving
There are two ways to get the PAC code if you are bringing your number to your next provider
1. Dial 43431 from your mobile and follow the instructions or
2. Click here Http://giffgaff.com/support/pac-code-request
Your PAC code will arrive as a SMS within 2 WORKING HOURS (Monday-Friday, between the hours of 8AM and 4PM), And will also be shown on your my giffgaff pageHttp://giffgaff.com/dashboard
Your PAC code is valid for 30 days
As the transfer day approaches, don't forget to cancel any recurring goodybag settings or automated top-ups and remove your payment-card details from your payment details page here http://www.giffgaff.com/profile/payment-details
to avoid any future charges.
also if you have any credit left, you have to use it, it's non refundable sorry, or lose it or donate to charity
Cancelling a Goodybag or top up purchase:https://support2.giffgaff.com/app/ask/Top-up-balances-and-goodybags/Cancelling-a-goodybag-or-top-up-...
It can take up to 24 hours for a giffgaff agent to respond (agents work 7 days a week from 8am to 11pm).
You will see when an agent has replied in the Messages From Agent here https://giffgaff.com/support/question
Hope this helps you