Hi lovely everyone,
As you may know, giffgaff is growing, thanks to members like you spreading the word. As such, more and more nowadays we need to get an objective perspective on how we’re doing. That’s why I wanted to give you a bit of a heads up. Starting today (March 2019) and continuing for a few weeks every quarter, you might be called by a research agency that’s doing some telephone surveys for us. They’re called Quadrangle, (https://www.quadrangle.com/) and we’ve asked them to call a few random giffgaffers with some specific questions. If you are called, it will be because you were opted in to third-party marketing in your preferences (https://giffgaff.com/profile/details). The call could be around 15 minutes and it is usually less.
They’ll not be selling anything to you - all they’re looking for is some info on how you feel about giffgaff and what parts of giffgaff you might have used. Where Quadrangle asks for any details about you, this is purely for the purposes of the research. They will not use this information, or allow others (including giffgaff) to use it to sell or market any products or services to you. Quadrangle relies on your full consent to collect, hold and use your personal information and you are free to withdraw your consent at any time.
If you want to take part, just answer a few questions and it’ll really help us out. If you don’t, just let them know politely, and they’ll not be offended.
You can read more about the guidelines they’ll be operating under here: (https://www.mrs.org.uk/standards/code-of-conduct)
The “why” of why we’re doing this is because it’s important for us to get an objective view on how all of our members feel about giffgaff and what we do. It’ll feed into a larger piece of work within Telefonica about how all the networks are doing, so that we can make sure that we’re on the right track - as I’m sure we are.
If you have any questions about this or anything else, let me and the team know. We will be here to answer as much as we can.
Edited this post to reflect that Quadrangle is now calling a few members every month on an ongoing basis. Thanks again. Any doubts say thanks and get out. Your data is precious and your privacy more so. Your feedback is invaluable to us.