Hi, are you currently in the UK or abroad?
Call 43430 and press option 2
Do you hear that you have a live goodybag with minutes and data remaining?
On your usage statement pageHttp://giffgaff.com/profile/usage-statement
Look at the balance usage
(where it says data, minutes, texts, international, roaming, premium rate)
Could you post the charge against each item
(the information is up to 56 hours behind so any deductions that occurred yesterday or today won't show)