Can't use my phone abroad

suzieward86

Hi Im from the UK and bought a £25 goodybag and I'm on holiday in Tenerife and my goodybag isn't working what can I do pleaseplease ever else is working just not the goodybag

eddiehk6

hi @suzieward86

First check your giffgaff ‘Roaming status’ here: http://giff.ly/gg_settings

It’s likely that your phone has the O2 APN which works for data in the UK but not abroad. It must be the giffgaff APN for mobile data abroad.

• 'Data roaming' turned on. Note this is a specific phone setting and is usually turned off by default.

• Mobile data turned on.

Specifically check the APN and 'data roaming' settings, as these are the most common solutions.

jfc1951

@suzieward86 could you clarify please.

When you say everything else is working just not the goodybag, do you mean that you can make/receive calls and texts and use mobile data, but such use is coming from your credit and not from your goodybag? If not, what is the everything else which is working?

hezp

This info. might help you.
***APN SETTINGS FOR USE ABROAD - switch ROAMING ON:***
Connection name: giffgaff
APN: giffgaff.com
Proxy: Not set
Port: Not Set
Username: giffgaff
Password: [leave blank]
Server: Not set
MMSC:http://mmsc.mediamessaging.co.uk:8002
MMS proxy: 82.132.254.1
MMS port: 8080
MCC: 234
MNC: 10
Authentication Type:"PAPor CHAP"
APN type:default,supl,mms
APN protocol: IPv4
APN roaming protocol:IPv4
Remember to click SAVE once you have entered these setting and RESTART PHONE