Number change I haven't requested

mammabear77

I just received a tx Apparently from giff gaff voicemail saying my change of number request is going through but I haven't requested to change my number???? And the link says if I don't respond it will disconnect my number???

figment_uk

@mammabear77

Do not respond to the text message.

Unless the link starts giff.ly it is definitely a scam.

@report_phishing

tazzy19

@report_phishing

A member of giffgaff's community team may contact you shortly, via a private message from an educator, you'll be able to read it here https://community.giffgaff.com/t5/Announcements/Security-update-and-keeping-your-accounts-safe-online/m-p/22429569#M120437

A lot to read but better safe than sorry

hezp

I think this message is a SCAM. Do NOT open or respond & delete asap

mammabear77

Thanks everyone as soon as I clicked on it and it asked for my bank info I came here xx

guy_ow

Evening @mammabear77

Guy here one of the Educators on the Community team. Sorry to see that you received one of these text messages.

As advised by members already, please do change your password and forward the text to 7726 if not yet deleted.

I will be sending you a private message just asking for a few more details, which you will be able to find here: https://community.giffgaff.com/t5/notes/privatenotespage

Cheers

Guy

tazzy19

@mammabear77

As you proceeded to the stage where they're asking for your bank details, it suggests you logged in on the link, please change your password on your giffgaff account at the very least,

https://giffgaff.com/profile/details#passwd

Also change passwords/emails on any other accounts outside of giffgaff that might have the same login information