@minhminh987 Yes you can, no questions asked
A pre-owned phone can be defined as nearly new or used. They tend to have signs of use and come in three different grades.
"Excellent" usually describes a phone that is immaculate and like new. They show little to no signs of use and will be similar in condition to a refurbished phone.
"Very Good" usually describes a phone that is almost new. It has some signs of use but the screen will look like new.
"Good" usually describes a phone that has had some signs of use and can come with minor blemishes on the back, nothing a lovely case can't solve.
Pre-Owned phones are mostly sourced from our members and other recycling sources, this does mean the stock is limited and there is little visibility on when or if a specific model will be back in stock. Though we do recommend checking back on site mid-week.
All our pre-owned phones come unlocked, ready for any UK network SIM.
As a pre-owned phone is used, it differs slightly from a new phone. It comes in a giffgaff branded box and only includes the phone, a data/charging cable and a SIM key (if the phone requires it).
Pre-Owned phones do not come with any other accessories such as a mains charger, user manual or headphones etc.
Pre-owned phones come with a 6-month warranty.
If the phone you've bought isn't quite what you wanted, you've got 21 days, starting on the day following receipt of the phone, to change your mind and claim a full refund. In order to do this, please log in to "My giffgaff", click on "My payments" and then "My order history". Select "View details" of the phone order you would like to return, then select "Return phone".
Hope this helps