ordering new SIM to abroad

gretelaane

Hey!

I've just received an email that my Giffgaff phone number will expire on 20th of March. I am currently living abroad and have lost my SIM card, which means that I am not able to make any calls to keep my SIM active. Also I noticed that SIM card can be delivered to only UK addresses. Is there any chance that my SIM card could be delivered to Hong Kong where I am currently based since I still want to keep my UK phone number?

Best wishes,

Grete Laane

johna002

HI there @gretelaane - a sim card can be posted outside of the UK yes. If you have lost your sim card you need to order a replacement using the link below........

SIM Swap guide.

giffgaff SIMs are now 'All in one SIMs' and the SIM card contains a Nano, Micro and a Standard [mini] SIM. Have a check of your SIM, you may not need to swap at all. Just pop out the section that you need.

An image of the new 3-1 SIMs

beebeer

Your SIM Card will be disconnected unless, at least once every six months, your Account is used to:

a) make at least one call, SMS or MMS to another number (not including calls to emergency services or Member Services);

b) make at least one connection to the Internet;

c) make at least one airtime credit or Bundle purchase

Also look at this

https://community.giffgaff.com/t5/Using-giffgaff/I-m-overseas-Can-I-get-a-SIM/ta-p/4024319

bentnose

hi@gretelaane

take a look at this link

https://community.giffgaff.com/t5/Using-giffgaff/I-m-overseas-Can-I-get-a-SIM/ta-p/4024319

gretelaane

Thank you for your reply!

I have just ordered me a new SIM to swap it, however it will not arrive by tomorrow when my phone number is supposed to expire. Is there any chance I can still keep my phone number except buying more credit online?

jaymailsays

Hi @gretelaane Unfortunately time is against you. Your number will deactivate and it will be lost, unless you either top up £10 or even though you cannot use a goodybag, you could buy the £5 goodybag

https://giffgaff.com/buy/goodybag

It last for a month but keeps your number live for a further 6 months. Is that something that appeals to you?