A change coming to goodybags in May 2019

dc_caton78

Hi everyone.

In July last year we made changes to our goodybags and in particular, some big improvements to the £5 and £7.50 goodybags, increasing the amount of data in the £5 goodybag five-fold from 100MB to 500MB, and doubling the data in the £7.50 goodybag from 1GB to 2GB.

These changes were very popular, and it’s really clear to us how much you liked them – more than we even anticipated. At the same time, the UK mobile market has become extremely competitive, so in order to make sure we can continue to be the strong business you want us to be, we need to make a few changes.

We had a look at how people used our goodybags. Members on the £5 and £7.50 goodybags aren’t big data users - on the whole, they care much more about minutes. Based on that, on 9 May 2019 we’ll be making the following changes:

£5 goodybag
Double minutes - from 150 to 300
Price move - from £5 to £6

£7.50 goodybag
Double minutes - from 250 to 500
Price move - from £7.50 to £8

We never like to raise our prices, so we’ve tried to make sure these goodybags are more valuable than before by doubling the minutes available - in short, it’s a little more money for a lot more talk time.

We also need to change the cost of mobile data when your allowance has run out from your goodybag to bring it in line with our normal PAYG rates. From 9 May 2019 this change will apply to every goodybag:

All goodybags
Price move - from 2p/MB to 5p/MB for mobile internet outside of your goodybag allowance
We’ll be contacting all affected members to let them know about the changes, a month before it happens.

As I mentioned above, the UK mobile market is more competitive than ever, and we also know that we’ll have to be competitive on more than just price. Part of being run by you means that we always want to hear your ideas for the next big thing for members, to make mobile far more than just a discussion on how many mins, texts & MB you get for your money.

So, I’d love to hear your ideas for giffgaff’s next big thing – that fits well with our ‘mutual giving’ ethos – and of course your thoughts about our planned changes too.

All the best
DC

kevincunno

dc_caton78 giffgaff just keeps getting better and better it is certainly the best network in the uk in my books 😀

pippa26045

dc_caton78 I'm loving the 40gb 20 pound goody bag thanks u guys get better

alexmccarthy1212

dc_caton78

I would disagree on the data aspect, I myself care more about the data than the mins

bing5582

dc_caton78
Good to hear

smithster225225

@dc_caton78

Members who buy the £5 goodybag are more than likely to be light users (as the OP itself suggests), and therefore I don't think the extra minutes would bother them.

I think they are more likely to concentrate on having to pay an extra £1.

Personally I think its a good deal but I can imagine some complaints.

It may even be an idea to cut the mins from 150 to 100 and keep it as a £5?

🙂

EDIT -

WOW!

Guys 🙂 Thanks for all the kudos!

I never expected when I replied to this thread to get such a positive reaction (even if it didn't stop the price hike!)

Good luck to everyone for next month with their payback payout 🙂

essie112mm

I don't think this is going to be a popular move with users who used to buy the old data gigabags or regular users.

Edited to add that re. the above point the data allowance on the £7.50 bag was raised from 1GB to 2GB last year and the £5 goodybag data allowance was raised from 100MB to 500MB - but memories are often short :smileysurprised:

As someone who buys both the £5 and £7.50 goodybags for myself and two others none of us will be using the extra minutes and don't actually use anywhere near the allowance, so doubling them is no help whatsoever. I'd rather stick with the existing allowances and not have a price hike.

jokeyboi77

I'm also not sure how this will go down with giffgaffers @dc_caton78 because as already mentioned alot of members who use these goodybags aren't large users so the extra minutes won't make a difference but in this current climate the price increase will, although I understand it had to be done. Ironically I've moved up to the £10 goodybag this month because I needed more data, but I presume adding extra data instead of minutes wasn't viable?

tired16

Hi @dc_caton78

I was really excited to click this thread and see what it's about. I was truly hoping that there would be some change to the £5 goodybag in the form of extra texts, rather than minutes.

I've had this discussion with other members on here who agreed that they'd much rather have extra texts and less data. I'd love to be able to convert my data into texts.

My goodybag month ends looking more like this:

data: 500mb

Texts: 0

minutes: 90

Does this mean that those of us who regularly buy the £5 goodybag will now need to pay £6 for extra minutes that we won't be using?

Thank you.

bornagain1

It's certainly a backward move for me, as I rarely make more than 5 mins a month calls, and virtually use all my data on the £7.50 goodybag! So I'm not too happy about this, although I realise the reasoning behind it. After all it is a price increase however much you try to call it something else. Having said all that I'm still firmly stood in the giffgaff corner.

tired16

@jokeyboi77
Ironically too, I moved up from the £5 goodybag to the £7.50 one this month and started my goodybag DAYS early because I needed the texts.
I'd love to swap my data for your texts! 😀

jokeyboi77

@tired16 a 'mutual giving' bank where we can swap parts of our allowance, that would be handy!

m4rkw

Not happy about this at all. I use 0 minutes and only care about the data.
Please consider adding a new cheaper goodybag for data and SMS only users.

svenskal

Not happy as a very light user. Will have to look at other providers after a long time happy with giffgaff. Agree with others that keep minutes and price.

tkightly

I’m also in this camp since my giffgaff SIM lives in my iPad. So I never use minutes or SMS
That said, I used to buy the £7.50 gigabag, now I buy the £5 goodybag since the data increased.
So it’s still a saving - just not as much as it used to be

sherreem

I agree as it's not the minutes I want it is the cost.
Leave at £5 and reduce the minutes please.......

timmer9000

Another vote to keep the basic £5 goodybag, with a reduction in minutes as required.

jasonproperty

Totally agree - never going to use 300 mins as i only ever used less than 20!

volvophone

Not very competitive. ID are charging £5 for 500 mins, unlimited texts and 1Gb of data. I appreciate that giffgaff to giffgaff calls and texts can be free under certain circumstances. I will stick with giffgaff fo the time being, but it’s getting tight.

tired16

@jokeyboi77! 🙂

rosemaryshuttler

I don't see why I should pay an extra £1when i don't use all the calls, minutes or data now !!

cyclewirks

Agreed, I never get close to using up my allowance so object to paying more for it!

mangowalk

hi there
I've recently started buying £7.50 goodybag precisely for the extra data. I rarely use all my minutes and calls each month but can't justify buying a £10 goodybag because I already have home wifi for most things and only use gg data when out and about!
I know you can't please everyone, but doubling the minutes are of no benefit to me!

gjones21

I use the data, not the minutes.