Help!

sparkles32

I am trying to get hold of a agent but I been to the help page but can't get hold of anyone as when I look for my query it's not there? Can one get on touch asap as urgent.. tuvm

flaxvert

What is your problem so we can offer assistance or direct you to an agent?

figment_uk

@sparkles32

Any support tickets you have raised since joining giffgaff are here: https://giffgaff.com/support/questions

If you cannot see one you raised recently, log out of this account and log into your other account

sparkles32

It's about a text I've just received today.. saying about my number being transferred and I've not asked for this.. says happening in next 24 hours..

flaxvert

If you have received a phishing/smishing link/text, there are a few things you need to do as a matter of urgency:

1. Change your giffgaff password using this link -@report_phishing

Please wait for a message from an agent. They should reply here soon.

sparkles32

I tried the link u sent but I was here earlier and it DIDN'T have anything I could click.. why can't I just speak to an agent???

clikasarus

@sparkles32 Welcome to Giffgaff and the community

Report using @report_phishing

@report_phishing

I hope this has been helpful

dez_d

Hi @sparkles32

Dez here from the giffgaff community team (giffgaff staff)

Thanks for posting this on the community & well done for being so vigilant. This text is a smishing type text – it’s not from giffgaff, these types of texts attempt to obtain your giffgaff login details. Please DO NOT insert any details or click on the link within the text message. Any genuine link sent by giffgaff will have a giff.ly type link contained within the text.

If you have inserted any details into the website (from the link in the text) please raise an agent case so that our agents can assist you further with securing your account.

https://support2.giffgaff.com/app/ask/Account-misuse-and-security-issues/Account-misuse-and-security...

Also please change your giffgaff password

https://www.giffgaff.com/profile/details#passwd

If you use your existing password on any non giffgaff related sites it may be wise to change them as well (like banks, internet providers etc)

Please forward the text message you have received to 7726. You will not be charged for reporting smishing texts to 7726.

I have sent you a Private message, can respond to that at your convenience that would be much appreciated.

https://community.giffgaff.com/t5/notes/privatenotespage

Look forward to hearing from you.

Dez & the giffgaff community team.