Transferring old number with PAC code

zoeba08

I requested my old number to be transferred to Giffgaff using the PAC code provided by my previous network. Whilst I received a congratulations note from Giffgaff telling me my number has been transferred and I have recieved messages sent to my old number, any messages I send are from my Giffgaff number and my phone number still shows as the Giffgaff number. Furthermore I have just received a text from my previous supplier telling me I haven’t yet used my PAC code.

Please let me know how to sort this problem.

birdyboff

@zoeba08

Hi try restarting your phone a few times..

Also note that it take up to 24hrs to complete.

ellebae

Hi @zoeba08 welcome to giffgaff

try turning your phone ON and OFF every 30 mins until you get a signal

usually takes 24 hours or so

When fully activated both your mob number and any airtime credit in your goodybag will show on your dashboard https://giffgaff.com/dashboard

Hope it comes in soon

natty88

@zoeba08 sounding like and I phone switch of and on your I messages wait til fully loads when completes do same with your face time settings when all completes restart phone to sync your number and SIM with your I tunes account this is often needed with unlocked I phones when using different network sim cards or changing numbers over you can also manually adjust your number via information in this picture

mcilwraith

This is a common text issue with iPhones.normally easily fixed @zoeba08

Do this

Go to Settings

Go to Messages

Switch iMessage off

Switch iMessage back on and wait a minute till it reloads

you could do the same with facetime

Once done, restart your phone and make sure you have the number correct in my number in your settings

zoeba08

Thank you very much, this solved the problem !