My Dongle

sue2014

Hello there the problem that I have is that my dongle has stopped working and I can't find out the problem with it My computer still connects to the internet using a friends wifi but at the same time the Gif Gaf dongle has stopped working. When I put it in the blue light comes on but it then doesn't bring up the gif gaf network but the blue light still comes on. It doesn't give the option of connecting to the Gif Gaf network. So please reply to >**email_removed** or to my phone on>**phone_number_removed** so you can ring me or SMS?

Many thanks for your help.

This email has been sent by Derek Peach on my behalf whose Internet still works.

Many thanks for your help

Yours,

Sue

Sue Edwards

magnus21

@sue2014

Check that you have the correct settings, see this guide https://community.giffgaff.com/t5/Settings-for-your-device/Internet-and-MMS-settings-APN-guide/ta-p/3489121

natty88

@sue2014 has the dongle ever worked with a giffgaff sim card

Is it unlocked or on the 02 network

Can you try these settings

dongle settings

https://community.giffgaff.com/t5/Settings-for-your-device/Dongle-Settings/ta-p/4273141

The username and password for dongle are usually below battery cover

sue2014

Not seen any replies I'm afraid and still got the same problem with my dongle unfortunaly - where can I find my messages then please?

Thanks for trying to help me I do appreciate it alot but wish could solve my problem also!!

spacefrog

@sue2014

Take the sim out of the dongle and put it in an unlocked phone and prove that its working, then call 43430 and choose option 2 (buy a goodybag) and listen to your up to date balances.

Does it connect?

do you have a data allowance or airtime credit.?

unftlaty

@sue2014wrote:
Hello there the problem that I have is that my dongle has stopped working and I can't find out the problem with it My computer still connects to the internet using a friends wifi but at the same time the Gif Gaf dongle has stopped working. When I put it in the blue light comes on but it then doesn't bring up the gif gaf network but the blue light still comes on. It doesn't give the option of connecting to the Gif Gaf network. So please reply to >**email_removed** or to my phone on>**phone_number_removed** so you can ring me or SMS?
Many thanks for your help.
This email has been sent by Derek Peach on my behalf whose Internet still works.

Many thanks for your help

Yours,

Sue

Sue Edwards

Are you not able to use your phones hotspot connection to connect to the internet using your Giffgaff sim?

random112

@sue2014

The replies are all on the page where you posted the messages.

https://community.giffgaff.com/t5/Settings-for-your-device/Dongle-Settings/ta-p/4273141

Reply again saying how it goes. I'll keep an eye out for your replies incase you get stuck. If you need more help please say what make and model you have.

sue2014

I've still not got my dongel sorted out as not really sure what I've got to do with it and I never set it up to start with unfortunately - my friend set it up for me and I no longer am InTouch with them now so carn't ask them!!

Thankyou for your help though so far - really appreciate all of the information recieved so far but still no luck with connection to Giffgaff with dongel? ☹️