I'm Steve, the giffgaff handset supply manager.
I wanted to share some great news and changes we will be making to Marketplace going forward.
As you may know we currently have 2 separate offers for used handsets: Refurbished and Pre-Owned. Starting Monday:
- Our Refurbished phones will be renamed 'Refurbished like new'
- Our graded Marketplace devices will be changed from 'Pre-Owned' to 'Refurbished' in the same Excellent, Very Good and Good grades.
We are doing this to ensure everyone clearly knows what to expect from our graded devices and it will simplify things with all our range under a single Refurbished page. Our full range can be viewed here Refurbished Range
We are also pleased to announce that we will be extending the warranty on our graded devices from 6 to 12 months. We hope this will give members added peace of mind that you're covered for a full year when ordering any refurbished device.
If you've already bought a device from us the great news is we will honor a 12 month warranty on all those too - starting from when you bought the device - so great news for everyone.
Hope you are as happy as we are about these changes and we cannot wait to hear your thoughts about them.