Hope you are well.
Because currently I’m out of London around six months, so I won’t top-up my account. I would like to ask how many months if I don’t top-up my SIM card then I’m not able to use my number?
Good question Suki, if you have some credit money on the account
Credit Balance (shown by the £ sign) will stay on your account until you use it up, BUT there's a tiny piece of small print, it will stay on there so long as you do not leave your phone dormant....i.e. . unused or without a top up at least ONCE every six months because
A SIM card is deactivated when it has not been used in the last 6 months. To stop deactivation do any ONE of the following actions at least ONCE every 6 months:
Make at least one call, SMS or MMS to another number *
Make at least one connection to the Internet (mobile data NOT wi-fi)
Make at least one Airtime Credit or goodybag purchase
* This does not including calls to Emergency Services or Member Services
These conditions are present to prevent the deactivation of members SIMs who have very little activity or who are active on the Community without using their SIM card much.
If your SIM card is disconnected, you will lose any remaining Airtime Credit and/or goodybag balances and also the phone number on your account.
giffgaff recycles phone numbers and we will not be able to reconnect once your number is disconnected and recycled.
giffgaff may reconnect you if any disconnection was due to our negligence.
and you have access to it because giffgaff do send a reminder when a Number (sim) is about to deactivate and this gives people a chance to action the sim/account. Hope this helps