@msmon55 I feel
its great to get the heads
on customer service & on
Amazon front .
E mailed me a label & took
them to Amazon and post
office pick up point & they
processed the refund very
quickly .
Pity about PC World whom
are Currys where customer
care is shocking and where
a court battle or lawyer will
probably by required if you
have expensive electronics
that are involved .
Yes & being honest I would
advise people to stay away
from for big purchases .
Waitrose were very good but a while back I got told off for complaining too much! They seemed to suddenly change, don't know if struggling a bit or customer care just not what used to be. Told them ok I wasn't happy with one item but there were over 30 on that receipt and the rest were all ok - so that wasn't a fair comment really.
Also let them know about some meat that wasn't right and had bought loads of times before. Several weeks on the complaint sort of fizzled out and didn't hear, they now offered to send an SAE cos still got the packaging label sitting here in front of computer, possibly not that hygienic!
Na they not what used to be and I was a bit miffed cos always sung their praises and been loyal customer, must have spent thousands over the years. Maybe the fact that ocado going to stock m and s rather than waitrose stuff has affected business?
If something faulty from currys I'd expect a refund as not fit for purpose. I wasn't impressed with customer care last time, they just want to sell extra insurance and left us in what could have been a difficult situation with that heavy washing machine - they must have known?
Trouble is these giants take over and you end up with not much choice about who you go to - that's why we always try to favour the little businesses, avoid chains where possible and it's not always dearer either... look at how many small cafes died out and it's all costa, neros etc now (though I do like costa coffee. went in one neros and was filthy so don't go back to any of them now, same with cafe rouge - vote with your feet eh?)
Amazon don't seem too bad with queries and I think with etsy sometimes a shop can be suspended pending resolution of a complaint so they keen to sort it out. At least one seemed to reopen using another name though in mean time, practical solution but you wonder what that was about... generally they brilliant though, a whole world of buying opportunities!
Yeah we got hacked off with BT years ago so don't use them now.. had query on computer dial up networking and was being charged a ton of money each month, they said if investigate it and turns out to be our equipment faulty we would have to pay quite a fee for callout. Also wanted to get a number blocked and think they went over to charging for that, was quite a while ago so not sure that was correct but def had the impression wasn't happy with how things were run.
Should be a government department Fair Trading or whatever dealing with badly run companies but although they still seem to be taking action - were on telly recently - and still going they clearly not keeping on top of stuff. I don't think strict enough with people, we had kebab place had warning after warning and it was years before they finally closed them down - how many people food poisoned in that time? Was on drinking route so they got away with it, people would blame the beer if felt bad next day?
Yes if things get down to court cases to recover costs it's a slippery slope as most big companies can afford legal representation whereas you try and find a no win no fee solicitor that will take your case on? Becomes a case of justice only for the wealthy and we got to fight that for sure or go back to how things were 100 years ago!
