How come giffgaff cannot?

karenyates

How is it that giffgaff cannot remove the adult bar without a passport or driving licence but other network providers can?

Although I dont have a bar on myself,I regularly read about other members having a problem with it.

davidevans0000

@karenyateswrote:
How is it that giffgaff cannot remove the adult bar without a passport or driving licence but other network providers can?
Although I dont have a bar on myself,I regularly read about other members having a problem with it.

Other networks allow a credit card to prove your age but its a no for giffgaff why I dont know.

jt_21

@karenyateswrote:
How is it that giffgaff cannot remove the adult bar without a passport or driving licence but other network providers can?
Although I dont have a bar on myself,I regularly read about other members having a problem with it.

Yes, always lots of queries about that ....... giffgaff follows the industry standard of restricting access to sites with adult content through our mobile data network in accordance with the UK Code of Practice for the Self-Regulation of content on mobiles.

https://community.giffgaff.com/t5/Solve-your-questions/How-do-I-lift-my-Adult-Content-Restriction/ta-p/3510729

through giffgaff account settings.

Whether this changes in the future we will just have to wait and see.

karenyates

Thanks @davidevans0000

Seems a bit odd that another network can accept the use of a debit card as proof but giffgaff choose not to.

allan1954

@karenyates it has to be a credit card as under 18s can get a debit card.

karenyates

Thanks @allan1954
I assumed it would need to be a credit card hence my query.
I tried a Voxi sim, for the free social media.I paid to Vodaphone via PayPal,which only has a debit card attached,definitely NO credit card attached.
When account was set up I clicked, unblock adult content it was done,no questions asked.
It then said your account has been updated.
The change can take up to 48 hrs .

paul_d_

Hi @karenyates

Thanks for raising this, I know this question has been a frequent visitor on multiple board of the community.

Your views have been heard (as well as many other members) , At present giffgaff will only accept the 2 forms of identification listed HERE to remove an adult content bar, and I personally agree it does feel a little restrictive. However that doent't mean that in the future it won't change, I know that there is a variety of options being investigated, discussed & considered however at this time I can't give you any sort of time scales on this. (Watch this space is all I can say atm ........sorry.)

Paul.

frpc

@karenyates giffgaff marked this idea as 'We're looking into it' given a bit more support it might get implemented, benefitting those on the Electoral Register

https://labs.giffgaff.com/idea/16704220/electoral-register-listing-allows-adult-content-access

karenyates

@frpc thanks
I would not have seen that idea as it was from a few years ago and mine was a query rather than an idea.

davidvarley

They can use out of date passport to remove content lock but most do not know this.

kenco02

that would require giffgaff to grow up and be professional