Hi chrisaaaaa, check guide and if you still need help use link to CONTACT an AGENT they will check for you.
** MAKE SURE YOU ENABLE DATA ROAMING and ENABLED INTERNATIONAL CALLING ** make sure you turn OFF when not being used
- Use link here>> http://www.giffgaff.com/profile/details
Scroll down to check Roaming status is set on, Once set your sim will automatically connect to local service provider.
- Also ensure that you have enabled international calling here: https://giffgaff.com/call-services
Blocking this service will stop you from receiving any calls or texts while abroad. Note, you will still be able to make calls and send texts.
I AM ABROAD, WHY CANT I MAKE A CALL, SEND A TEXT OR ACCESS THE INTERNET.
Link to guide>> https://community.giffgaff.com/t5/Using-giffgaff/I-m-abroad-why-can-t-I-make-a-call-send-a-text-or-access-the/ta-p/7435754
- Symptoms, How to Identify it, and possible Solutions.
- Handy links
ROAMING IN THE E.U. AND SELECTED DESTINATIONS
Guide with key information for roaming in the EU and selected destinations. If you would like a more detailed read please check out the handy links, all to do with using your phone abroad.LINK TO FULL GUIDE>>https://community.giffgaff.com/t5/Using-giffgaff/Key-info-for-roaming-in-the-EU-and-selected-destinations/ta-p/20408053
** IF STILL HAVING ISSUES CONTACT AN AGENT IT WILL BE SORTED **
Direct link to ask an agent
EXPLAIN WHAT HAS HAPPENED IN BOX PROVIDED
Agents are available from 8am till 10pm 7 days a week.