Transfer of SIM email and then phone stops working

bengeod

Mynihkne is no longer working after i recieved about my number being to transferred to a new sim.

Anyone know how to resolve this ? I just want my phone working as normal

lmort57

@bengeod ,

Thank you for contacting the GiffGaff Community. Hopefully the following information will help to assist you further.

It sounds like your account has been hacked!

I have tagged this @report_phishing so a GiffGaff Educator (Community Giff-Staffer) will make contact with you shortly via Private message to discuss this with you, they will also comment on this Forum Thread too. Their message to you will goto your private messages, which you can check here @report_phishing

I also highly recommend that you also have a read of the following about How To Keep Your Account and Information Secure:https://giffgaff.com/profile/details#email
- If you suspect your bank details may have been compromised as a result, alert your bank as soon as possible.

paul_d_

Morning @bengeod

Paul here from the giffgaff community team (giffgaff staff)

Sorry to hear about your issue, I can see that you have already raised an agent case and what I have done for you is nudge them for you . One of our escalations team will be in touch shortly (if not already) here: https://giffgaff.com/support/questions

Please change your giffgaff password, you can do this directly here:


https://www.giffgaff.com/profile/details#passwd


If you use your existing password on any non giffgaff related sites it may be wise to change them as well (like banks, internet providers etc)

Regards.

Paul