Hi there @misskhan11 ,
Thank you for contacting the GiffGaff Community. Hopefully the following information will help to assist you further.
As we in the forums are just Members like yourself, we cannot action any direct Account Related issues, therefore, please make contact with a GiffGaff Agent who should be able to help you with this isssue. You can do so via this link : https://giffgaff.com/dashboard
GiffGaff Agents work from 8am until 11pm Daily .