Your feedback on the new community platform

allan1954

Will good luck hope it runs to plan on Tuesday.

cloughey

Hope things go well on Tuesday

johnrooney80

t_will
Glad we're bk online!! Well done team 👍

bestw89

Excellent. Much better than the old platform.

tradertall

Hmmmm. Not sure how it looks on a laptop but the mobile version is non intuitive yet (even after updating the app)

piglet1902

tradertall

very laggy on my laptop some one has stole to kudos button

exmember-9543309

The good..

soft delete option
the partial quote system

The bad

the font
having to deselect sub forum tags
not having alternate posts in different colours /shades

m0dcm

Hi all,
Well, all I can say is...

THANK YOU
It's working great as can be expected and agreed there will be teething issues, but it's working great via the giffgaff app and displaying correctly 😀
I'm a happy bunny now, and I know @daweski1981 will be using it a lot to!!

Great job guys and here's to using it even more!!

Dave

andyslc

The good: It’s much faster
I like the latest posts front page plus sort options
...errrrmmm
The bad: flashing screen with every key press when typing on iPad - not nice.
Not very intuitive on mobile - for instance on Contribute it’s clear that you click on the forum header to access other forums but on GD the scroll arrows don’t appear. It’s jot always clear when you can scroll for more options.

The Ugly: Very few threads shown on screen at any one time and lots of empty space which contributes to that. Makes use on mobile a scroll fest

ianmorland

andyslc The bad: flashing screen with every key press when typing on iPad - not nice

I experienced this too, but only on an iPad running iOS 13 beta, iOS 12.4 was fine. May I ask which iOS version you are using?

t_will

Thanks for all your feedback so far, folks. The team are finishing off the initial stability work tonight and some of them have been up since very early in the morning, so tomorrow we'll go through all this initial feedback and make sure we prioritise what to address.

andyslc

t_will I think this a steep learning curve thang but actually it’s not as bad as first impressions gave and it is way way faster. Only using on WiFi at the moment so will be interesting to see what effect it has on data and performance on 4g.

My biggest gripe after a bit of use is the small number of threads visible on forum pages when viewing on mobile. Alternate shade as others have mentioned would help distinguish between threads a bit better as well.

andyslc

t_will this is what I mean about spacing. On an iPhone 7 Plus I get three posts with just 5 lines of text:

johnrooney80

t_will
Occasionally getting below when trying to get on gd..

t_will

andyslc

ianmorland perfect. Thanks. Yes my iPad is enrolled in the beta and running 13. Explains why the phone is ok and also gives giffgaff a short while to rectify before 13 gets rolled out proper.

kim_x

Agree that it is much faster, also it is nicer to navigate with the various forums down the side and you can easily click into Contribute or whatever you want without having to scroll to the area that you need.

On the downside it seems to be requiring me to re-login more often than on the old version, along with “something went wrong” being a common occurrence. Edit to add: Have just deleted a double post that seemingly arose due to this issue.

iPad wise I’m not getting a flashing screen on 12.4.1 either.

alecalexandrou

Great.
Everything is all over the place .

paul_d_

alecalexandrou

Please feel free to pop a little report through to us and the community team can take care of that 🙂 We are working our way through current posts to help keep things nice and tidy however every bit of help is appreciated. Together we can do it 🙂 . Paul.

goofygirl

t_will
I dont like it

t_will

andyslc I see what you mean. Don't worry - what we're launching with is just the first step. Because we have a dedicated community platform team that has complete control over the code that we use for the forum, we can make sure we're addressing usability issues like this in the best way possible. If it's not doing what you need it to then we'll talk about it, see what might be a better option, and work to make it part of the software.

techiebloke

Well, I like it so much I've donated my credit to charity and requested my PAC which I'll be using shortly

guy_ow

techiebloke really sorry to hear that, are you sure giving it a few days won't help?

andyslc

techiebloke nooooo! Would be a shame to based on first impressions As t_will has said, they may well address issues such as the one I raised with spacing.

techiebloke

guy_ow So am I Guy but I really can't stand the compressed tablet like view and you've now done away with the option of an unfiltered index so it's a pain in the <censored> trying to generally browse.

Your management have signed off on this so this is the way it's likely to stay, I'm not going to spend my spare time trying to use something that's an exercise in frustration, I have enough of that professionally.

Anyway, that's all from me.