For several days now both a friend and I have been trying to get in touch with an agent. We are totally being ignored, our emails left unanswered!
My friend can't buy goody bags even though her old one expired four days ago...she topps up her account but is only giver airtime - a very expensive and ripp-off options to make phone calls rather than enjoying the benefits of hundreds of 'free' minutes.
Getting no answer repeatedly is extremely frustrating. I guess we'll have no option but leave this crappy service for good...
any one else experiencing similar problems?