If you have an activated giffgaff sim card, you might have noticed you now have a Payback Points statement. As this is the first time we've told members how many points they have earned so far, you might have a few questions about it.
So I thought it would be a good idea to explain a bit more about how we calculate these points.
Payback Points are our way of rewarding you for anything you do that helps giffgaff and the giffgaff community.
We calculate these points in different ways for different activities. Broadly speaking there are two ways to earn points:
1) By helping giffgaff grow: activities that lead to new people signing up for giffgaff
2) By helping other giffgaffers: participating on the forum to help giffgaff and existing members
More on helping giffgaff grow
We have three ways in which you can help us do this. We've given each different option a set value of points, which we feel is fair as everyone does exactly the same in the sense of effort and contribution to giffgaff and the community. Currently the 3 ways to earn these points are:
1) Send your friend a SIM card (http://giffgaff.com/spread/send) and when that friend activates that SIM you automatically earn yourself 500 points.
2) If a friend orders a SIM themselves, remind them to pop your username in the 'recommended by' box when they sign up, and you earn yourself 200 points.
3) Send your personalised order page around to your friends, by using a friend link (http://giffgaff.com/spread) and get 500 points for each activation.
More on helping other giffgaffers (and giffgaff)
There are many different ways to contribute to giffgaff's community, for more information or ideas on how you can help, please look here. For any of these activities it's harder to attribute a specific amount of points and we were also worried about encouraging behaviour that might ruin the forum for others, like posting thousands of irrelevant or meaningless posts. We also recognise that there are dozens of ways forum users can help each other and contribute to the future of the company with ideas and suggestions. So for those reasons we decided not to base points on a formula like: 'x contribution == y points'. Instead we are looking at the overall quality of community contribution, taking many things into consideration.
We then allocate each member into a band, and every member in that band gets the same number of points. For example, let's say we have 150,000 points to give away, these might fit into the bands something like this:
Band 1: Top Contributors get 3,947 points
Band 2: Average Contributors get 1,071 points
Band 3: Low Contributors get 248 points
Band 4: Non-Contributors get 0 points
It's important to realise that this system is relative, the number of points you get in any given period depends on how your level of contribution compares to the rest of the member base. Whatever band you end up in this time is no guarantee of what happens in the next period - even if you do the same amount of activity you may go up or down a band depending on what others are doing.
For an up to date look on what was given out month by month please look here: http://community.giffgaff.com/t5/Service-Updates-Notice-board/Monthly-Payback-Points-updates-for-2011/td-p/293481
We think this is the fairest way to award points for community contribution, but we're open to all your suggestions and we are open to changing the way points are awarded. Remember we're always looking for your input in anything giffgaff