"What's going on?
Customers in the situation above (not all) will see their account as "Balance N/A", "Goodybags updating" or similar Goodybag messaging in their account this morning.
This will affect the following transactions:
-Queuing future Goodybags.
-Topping up.
However: your goodybag will have been applied and should be working correctly"
Well I don't think that is the case as my credit balance is going down with every call I make - my GB should have kicked in on 2nd (purchased 29th - so well in time) I can understand there are problems but its the lack of information that annoys me - oh i'm sure there are people saying to be patient it's only been a day overdue - its not that when you pay for a service you expect it to work - I've been telling friends and aquaintances to use gg but now I hope they haven't. I have had to top up my balance by £10 just to make sure I can use my phone when I get stuck in the snow which is starting to fall. Please just keep us informed - if its going to take a week to fix tell us so we can plan ahead - don't tell us it will be fixed tomorrow if its not going to happen. People don't just use their phone for ringing or texting their pals - for lots of folks it's a lifeline or important for their jobs - get it sorted and keep us informed please!!!
