Here I am presenting a review of the year that was 2011 in relation to the reported content from you, the community.
What is this reported content? Have a look here for an insight into what we receive.
Firstly, we pride ourselves on the self-moderating nature of the giffgaff community, and would like to thank you all for your tireless effort in raising stuff to our attention. It is a testament to the quality of the forum that we can have the low levels of content that needs moderation that we have.
So what am I going to present here?
The numbers we are looking at are from April to December 2011. This is because the Educators didn't start until April, so we didn't collect the data prior to that. Please feel free to look back through the monthly reports before continuing:
These reports provide details of the type and amount of content reported within the communty. These figures are for the things reported using the 'Report Content' feature; it doesn't include things flagged to us via PM (but this is very very low numbers compared to these reports). The numbers also don't include duplicate reports (several people reporting the same content).
I will be looking at the pattern over this time period for the following:
Total number of community posts
Total number of actioned content reports
Percentage of moderated posts
Percentage of moderated posts by type
What is an 'actioned content report'?
We receive these 'content reports' from members using the 'Report Content' feature. We then look at them and decide what action needs to be taken. A proportion of the reports we receive do not require any action; this may be because they are a duplicate report (we regularly have several people reporting the same content - this is fine by us, better then not having anyone reporting), or it may be that what one person considers a problem may not be so (although this is rare).
What data am I going to receive?
Some of the data we have is commercially sensitive, so we cannot give you exact numbers. Instead we have given numbers in proportion to the first month as a value of one, or given as percentages.
First up is the number of actioned content reports each month that the Educators have processed since April. This is done proportionally, taking the value for April as a value of 1.
As you can see from the above graph, we now receive, and action, over 3 times more reports per month than we did when the Educators started in April. This is due to to several factors; as we have been here, we have hopefully encouraged members to use the 'Report Content' feature more. This is supported by the fact we are always seeing new members reporting content. The next factor is that the community has grown massively in size since April, and so naturally more 'reportable content' is posted, and therefore reported.
To understand this further, we need to compare the number of reports with the number of overall posts for each month. This is what we have done in each individual content report each month.
Here is the total number of actioned content reports as a percentage of the total number of posts in the community that month.
And the following is the breakdown of these into each type of report.
From these you can see that over time there has not been any dramatic increase in absolute percentages, despite the increase in members reporting content, and the increase in the number of community members. This is brilliant, and a great testament to all the members hard work in educating other members, self moderation and helping us to deal with the rest.
In both the above graphs, you may notice a dip in November for all the figures. This was not due to a large decrease in reportable content unfortunately, but was instead due to a massive spike in the number of posts in November. Regrettably this was due to the large number of service issues we had in November.
Below is the number of posts for each month, as a proportion against the absolute number of posts in April as the starting point.
Overall we think this is entire review shows a very positive trend, one which we would be very happy were it to continue year in year out.