Adult Restrictions Removal

bertiebat

giffgaff 18+ adult restrictions (stops access to certain sites) can be removed for those aged 18+ with either a Full or Provisional UK driving licence (not NI unfortunately) or Machine Readable passports including those issued in the UK..

The tool can be found under the phone settings https://giffgaff.com/settings#adultcontent Adult Content Control.

Note: that this is now the ONLY way to remove the bar.

Passport

At the bottom of your last page (with the photo) of your passport there are two lines with many chevrons (“>“). Each one of them have 44 characters in total. Enter all the characters on each line including the chevrons on the two boxes provided. The first line only includes letters and chevrons whereas second one starts with number and also has letters.

Note: both '<' and '>' chevrons will be validily accepted.

Format

P>GBRAAAAAAA>>AAAAAAA>AAAAAAA>AAAAAAA>AAAAAA - first line (box)

9999999999GBR9999999F9999999>>>>>>>>>>>>>>99 - second line (box)

Driving Licence

Enter your complete UK Driving Licence number, which you will find in line 5 of your licence. It’s 18 characters long and includes a combinations of letters and numbers. Don’t forget to include the numbers at the end (without the space).

Eg. SMITH741345AB8CC31

Please note that for the older style (paper) driving licences you need to use the issue number (note you need to find this on a different/inner page) for the last 2 numbers at the end.

TOP TIP is to type the details in another area first to check thoroughly and then copy and paste into the box/es. Then if the system rejects the input as invalid you can just make any changes necessary and re-paste into the box/es and try again. If you don't and it gets rejected then the system sends you to a different screen and you lose all your hard work. :smileysad:

If your settings show the bar has been removed (off) and you have suddenly been stopped from accessing restricted sites again then a simple reboot will often cure this problem. 🙂

If you get the dreaded gremlins page* then try these suggestions that have worked for some people and try again. If still no luck then you will need to ask an agent for a fix to this page so that you can then validly enter the details.

Clear cache, history and cookies.
Try another browser (Firefox is recommended).

You also need to restart your phone for it to work and it could take a while to take effect (but no longer than 24 hours).

If after 24 hours the screen still shows as 'in progress' then you will need to raise a case with an agent to fix this for you.

Ask an agent

If you experience any difficulty whilst attempting to remove the content block using the website please contact the agents, who can apply a fix for the screen just click on this direct ask agent link Accessing adult content

Please note that the agents are now unable to remove the bar and can only help with providing a fix if the online tool isn't working.

NOTE: THAT AN O2 SHOP WILL NO LONGER PROVIDE THIS SERVICE.

An alternative facility if you have a credit card AND your phone was transferred from O2 that some have reported as working (though unverified by me) is to use the O2 website removal tool. https://ageverification.o2.co.uk/ Please note this will cost £1 as the transaction is not rebated to your account.

KB article on this can be found here. http://community.giffgaff.com/t5/Help-Ask-the-community-got-stuck/How-do-I-lift-my-Adult-Content-Restriction/ta-p/3510729

usmanozzy786

Thanks for this tip, it will really be helpful in the future

noscere

Unfortunately, even with the two numbers at the end my licence still does not work...

mandesk

Yes I tried my License number, in all combinations, but in the end I had to ask an Agent, who past it on to the Tech team. Had to wait about 2 weeks, but it was lifted.

Try your numbers first, but if it fails and you still want it lifted, contact an agent.

aks782

Much needed guide! Maybe cut down the wording - makes it easier for us lazy ones!

bertiebat

@aks782 wrote:
Much needed guide! Maybe cut down the wording - makes it easier for us lazy ones!

Well thanks but I'm not sure what words to cut out and it's a guide so wanted to include all helpful details. 🙂

scottad

Great guide it's very helpful, do you mind if I point people to this post if they are asking about removing the restrictions?

bertiebat

@scottad wrote:
Great guide it's very helpful, do you mind if I point people to this post if they are asking about removing the restrictions?

Thanks for the compliment 🙂 and no problem at all and that's partly why I created it so that it might be helpful for people to link to this when people are having problems.

scottad

@bertiebat wrote:
Thanks for the compliment 🙂 and no problem at all and that's partly why I created it so that it might be helpful for people to link to this when people are having problems.
Great stuff to be honest I've never needed to remove the restrictions so I don't know much about it, it makes more sense for me to point people to you rather than me trying to partly guess how it's done

bertiebat

@bertiebat wrote:
Thanks for the compliment 🙂 and no problem at all and that's partly why I created it so that it might be helpful for people to link to this when people are having problems.

Great stuff to be honest I've never needed to remove the restrictions so I don't know much about it, it makes more sense for me to point people to you rather than me trying to partly guess how it's done

Same here but I saw so many people saying they had difficulties with this (and one who said they couldn't view the help script on mobiles) so I decided to try it out myself, partly so that I could check if I had any problems and it made sense to then create a guide.

cricpk

Good advice 🙂

ross_sutherland

Have followed bertiebat's helpful guide. First couple of times it didn't work and left me a little baffled as I was doing exactly as he said.

Then I tried just putting in the letters in my driving license number in lowercase, rather than exactly as it was on my license which uses uppercase. It immediately lifted the ban and now I don't have to worry about whether I can access a site or not.

I had a problem while on Three with the same thing. I'd go to an ordinary site, eg. not x-rated and it wouldn't allow me if it was categorised as an adult site because it had alcohol or the like on it. Difference is, they wanted me to use a credit card to make a paymeny which they would then credit to my account, but I refused to give them that information as I always topped up with a voucher. Giffgaff's way is much better

kchildheart

O.o I assume your screwed if you're over 30 and still have neither of these >_>;

ross_sutherland

That's true. I don't have a passport now and wouldn't be paying out around £100 to get one just to remove the Adult Content restriction.

Guess the best way if you don't have either, as has been said elsewhere, is to contact an Agent (Is it just me or does saying that sound like something from the Matrix?)

duckehhh

It always links me to the gremlins error page. so I had to contact a agent. Hasnt been lifted yet according to my account settings. but tried some 'adult' sites earlier and they seemed to work.

khairul

@bertiebat

Kudos for the tips.

It would be good to mention that you can also removing the block by:
- asking an agent. This will take a week.
- going to https://ageverification.o2.co.uk if you have a credit card

bertiebat

@bertiebat
Kudos for the tips.
It would be good to mention that you can also removing the block by:
- asking an agent. This will take a week.
- going to https://ageverification.o2.co.uk if you have a credit card

Thanks khairul 🙂

I have mentioned that an agent can remove this (though a time period is worth mentioning).

Can you confirm that giffgaff customers can remove the bar on the site you have mentioned (don't want to spend £1 to check if it works).

khairul

I have advised people to use it for their giffgaff SIMs and they have told me it works.

bertiebat

@khairul wrote:
I have advised people to use it for their giffgaff SIMs and they have told me it works.

Thanks khairul that is very useful advice and I will add it to the guide. 🙂

leeze

The info on the o2 website using a credit card will no longer work as o2 no longer hold Giffgaff account data. Please take note