giffgaff 18+ adult restrictions (stops access to certain sites) can be removed for those aged 18+ with either a Full or Provisional UK driving licence (not NI unfortunately) or Machine Readable passports including those issued in the UK..
The tool can be found under the phone settings https://giffgaff.com/settings#adultcontent Adult Content Control.
Note: that this is now the ONLY way to remove the bar.
At the bottom of your last page (with the photo) of your passport there are two lines with many chevrons (“>“). Each one of them have 44 characters in total. Enter all the characters on each line including the chevrons on the two boxes provided. The first line only includes letters and chevrons whereas second one starts with number and also has letters.
Note: both '<' and '>' chevrons will be validily accepted.
P>GBRAAAAAAA>>AAAAAAA>AAAAAAA>AAAAAAA>AAAAAA - first line (box)
9999999999GBR9999999F9999999>>>>>>>>>>>>>>99 - second line (box)
Enter your complete UK Driving Licence number, which you will find in line 5 of your licence. It’s 18 characters long and includes a combinations of letters and numbers. Don’t forget to include the numbers at the end (without the space).
Please note that for the older style (paper) driving licences you need to use the issue number (note you need to find this on a different/inner page) for the last 2 numbers at the end.
TOP TIP is to type the details in another area first to check thoroughly and then copy and paste into the box/es. Then if the system rejects the input as invalid you can just make any changes necessary and re-paste into the box/es and try again. If you don't and it gets rejected then the system sends you to a different screen and you lose all your hard work. :smileysad:
If your settings show the bar has been removed (off) and you have suddenly been stopped from accessing restricted sites again then a simple reboot will often cure this problem. 🙂
If you get the dreaded gremlins page* then try these suggestions that have worked for some people and try again. If still no luck then you will need to ask an agent for a fix to this page so that you can then validly enter the details.
- Clear cache, history and cookies.
- Try another browser (Firefox is recommended).
You also need to restart your phone for it to work and it could take a while to take effect (but no longer than 24 hours).
If after 24 hours the screen still shows as 'in progress' then you will need to raise a case with an agent to fix this for you.
Ask an agent
If you experience any difficulty whilst attempting to remove the content block using the website please contact the agents, who can apply a fix for the screen just click on this direct ask agent link Accessing adult content
Please note that the agents are now unable to remove the bar and can only help with providing a fix if the online tool isn't working.
NOTE: THAT AN O2 SHOP WILL NO LONGER PROVIDE THIS SERVICE.
An alternative facility if you have a credit card AND your phone was transferred from O2 that some have reported as working (though unverified by me) is to use the O2 website removal tool. https://ageverification.o2.co.uk/ Please note this will cost £1 as the transaction is not rebated to your account.
KB article on this can be found here. http://community.giffgaff.com/t5/Help-Ask-the-community-got-stuck/How-do-I-lift-my-Adult-Content-Restriction/ta-p/3510729