Mutated posts and threads during migration.

the_bookie

dtuxcomp

@ianmorland @arlettak and
all

Thankyou and fully appreciated

Busy time and I know its a new
platform and early doors .

Here is the example of one of my
threads that lost content & some
of the pictures I posted .

https://community.giffgaff.com/d/22538874-hollywood-and-famous-movie-stars?near=978

dtuxcomp

the_bookie Thanks for posting here, with a bit of luck we can collect a list here to save the staff having to go looking for reports.

toxiic

Message mainly for when Ian returns: I've managed to fix my content hub/archive now via a Word doc backup that I made previously so I'm not too fussed about needing the team to look into that. I've had a look through the past posts I've made. Generally the text seems to be there. If it's not, then I have backups of nearly every one of my posts anyway so I can restore it to how it was manually through copy and paste.

It's highly unlikely but if you're able to somehow automatically format the posts as they were on Lithium rather than me going through each one (checking the text and pics are there then copy and pasting them in if they're not) then I'd be interested (as I've made around 60 posts in totoal!) but if that's not possible then cross me off of the list of people that need help as I can restore the text the manual way if needed.

Thanks.

dtuxcomp

toxiic Hi mate, it's great you've been able to rebuild your menu, hopefully if we can gather together reports of this it'll give @ianmorland a more clear picture of what didn't work.

jokeyboi77

Cheers dtuxcomp and hopefully Ian can fix this after his hols, I thought this was all meant to be covered and the migration would go smoothly, let's hope we don't copy Lithium's time frame of fixing things.

dtuxcomp

jokeyboi77 It seems that for some reason certain things caused the software doing the migration to miss out bits of content, I think probably some of the HTML tags used for formatting. Most of the data doesn't seem to have been affected so even large tests wouldn't necessarily have spotted the issue.

I can't see this becoming another Lithium type issue as the team now have access to the whole code base so can write fixes as they go.

arlettak

dtuxcomp Perfect thanks for starting this up, hopefully there wont be too many members but I will let the educators know that if they see someone in the same situation they should send them this way to be added to the list 🙂 won't be long before Ian returns 🙂

dtuxcomp

arlettak Thank you, I just figured as we were starting to see reports of it it made more sense to try to funnel them into one thread asap.

Also means we can help each other out with quick fixes for now, I'm currently locating all my tips threads and adding them back into the tips menu but it's slow progress 🙂

mrjeeves

Helpers thread is completely broken, too: https://community.giffgaff.com/d/22269542-changes-and-new-features-helpers-updates-thread

dtuxcomp

mrjeeves Helpers thread is completely broken, too

Wow !!! You're not kidding 🙂 That's totally DOA 🙂 Not sure who is taking care of that thread while @roxy_r is off, I think she was running that but I could be wrong, and with the whole thread missing I can't check 🙂

jatap

mrjeeves We detected a bug on the flarum core. I’ve created a patch to validate related functionality. It should not take long to be deployed.

We will keep you updated 😄

dtuxcomp

mrjeeves This has now been fixed so when you get a second could you edit your post to say "fixed" or something please.

Thanks - D.

roxy_r

dtuxcomp while @roxy_r is off,

...but lurking 😛 @h_henna is your gal for that one.

ianmorland

Thanks for creating this thread dtuxcomp

I will indeed check into posts with missing content and/or formatting issues when I return from my holidays.

To set some expectations for posts with issues, please note the following

I’m currently on holiday, and my first day back in the office is Monday 9th September, so please don’t expect any fixes until then at the earliest
Missing content is guaranteed to be restorable
Screwey formatting will be on a best effort basis, as many of the HTML based tricks used on Lithium are not available in Flarum/markdown
Fixing of posts will be on a case by case basis, and is a very manual exercise

Due to the manual nature of these fixes, a link, directly to the post(s) in question would really be appreciated. To get a permalink to any post, tap/click on the time stamp next to your membername in the post, you’ll see a pop up with the post number, and the permalink 🙂

dtuxcomp

I found that my tips threads menu page was DOA after the migration, all the links were either missing or ruined, it turns out others have also found this so I've started this thread where we can bring together anyone who has the same issue. Hopefully we can help each other with some quick fixes.

Please see this post - ianmorland for a description of what can and can't be easily recovered, for a fair idea of what the staff might be able to do.

dtuxcomp

ianmorland Thank you for putting that so clearly, at least then no one is expecting a magic fix. It's enough to know actual content "should" be recoverable. I'm sure I speak for all of us in saying it's greatly appreciated that you are willing to get into this at all as it's going to be a tricky slog through a lot of data.

I hope with this thread we can fix some issues ourselves and collate common problems which might help you narrow down what went wrong, but as you say, any tricks with HTML that haven't already made it are probably not going to be fixable, so it's important people know what can't be achieved.

dtuxcomp

jatap That's great, once we know it's fixed we can mark that one off the list so to speak 🙂

dtuxcomp

h_henna Hey folks,

Thanks for highlighting this.
It seems that the links to other places in the community are working fine but the links to the KB are broken, is this the same for you? or are both not working?

Hi Henna,

I've just checked and the helpers updates thread is now working fine, so the fix jatap mentioned here looks to have worked. I can also get into the Labs area no problem, so I'm hoping the fixes are spreading.

jatap

dtuxcomp That's great, once we know it's fixed we can mark that one off the list so to speak

Fixed 😃

dtuxcomp

roxy_r Thanks, I couldn't remember who was running that thread 🙂

Now, go enjoy some of your holiday !!! 🏖️ ⛱️

h_henna

Hey folks,

Thanks for highlighting this.
It seems that the links to other places in the community are working fine but the links to the KB are broken, is this the same for you? or are both not working?

brulaw

Almost all of my posts that were migrated over have content missing ( either graphics / links / text ) , frustrating but hopefully these bugs / glitches will be ironed out as things settle down__ ( it's already way better than it was when the change over took place ) , thank you to all at gg HQ for all the effort thats going into the new site .......

Happy giffgaffing everyone

dtuxcomp

brulaw Wonderfully put my friend, great to see someone embracing the changes despite having issues 🙂 Sorry for the delay I've been chasing breadcrumbs rebuilding my tips menu, it's not pretty but I think I'm getting there 😉 🙂

Hopefully we can help each other to fix these bits as much as poss so there's not such a backlog of threads and posts needing attention by Ian.