Best Answer?

maverick77_uk

Hi,

With the new platform, is there still the option to award a "best answer"? I can't see it on my old posts....maybe it will appear once I post this new one and answer my own question 😉

Cheers!

persco

maverick77_uk It got removed but I read Ian was still working on it but wasn’t making any promises. Yes current one has it. Seen a few but I saw a post by one of the BA setters querying where their BA tools were so maybe there is a glitch. Haven’t started a post yet personally can’t confirm it’s there.

richybhoy36

maverick77_uk Hi there the best answer me button is back for you to press whenever you feel like it !

fay2020

maverick77_uk great lol

jarzinio

maverick77_uk
I get constant reminders to select best answer
If you don't within a specific time period giffgaff choose one for
So in short Yes

maverick77_uk

persco

Hi, OK thanks...... But wasn't the payback for the help and support section VERY (and sensibly too!) based on how many best answers you got (ie not quantity, but quality of answers)? I can see a lot of users no longer bothering with helping people and so thus bang goes the community help base of giffgaff if this is the case! Maybe an Educator could confirm this? Cheers!

danwillen

maverick77_uk I have had a look back at my old posts and on a old help request I started years a it has option to set as best answer next to reply only shows on replys not opening post

persco

maverick77_uk oh yes BAs are still going to be used. It’s just that on migration, the old ones already allocated may not have pulled through but Alex already had data for the August calculations. It will still be used from here on probably when things settle. It is still part of the new platform yes.

maverick77_uk

danwillen

OK - thanks. There is no best answer option for the replies in this thread....maybe it is only in the help and support section......

Cheers!

danwillen

maverick77_uk maybe it is only in the help and support section.

I think I can remember at one point not sure if on here or preview it been said about limiting best answers to help and support and service updates (so staff can best answer when service issue is resolved) as posts in over areas tend not to be questions so cant have a best answer in majority of the cases.

jesi23

maverick77_uk maybe it is only in the help and support section

Only certain TAGs qualify for Best Answers. At one point, when we were having to choose tags for our PDs it was possible to set a BA on a private message 🤣

_{I’d better get back to my work … I’m too easily distracted. _🤡}

maverick77_uk

@persco

Good to hear 🙂 Thanks.

maverick77_uk

danwillen

That would make sense - thanks.

maverick77_uk

richybhoy36

Ha! Indeed it is!.....But only in the support section, not in the other sections.....so no button here, sorry! 😉

wagstaffes

maverick77_uk there's a best answer button in the Contribute, and the Welcome & Join, sections too.

scottydogjj

You are lucky. I have NO WAY of setting best answer OR giving Kudos now. I don't have the smiley face with plus to click. I can only reply to posts or edit/soft delete my own posts. Yet giffgaff KEEP emailing me to say will I please set a best answer. I WISH I COULD!! Is anyone else having this problem, please? Thank you.

harrrrrry

ianmorland

It looks like my mobile was not properly logged in to the preview site, where I was testing it.

scottydogjj

I found I wasn't properly logged in when I did the test. So, try logging out and logging back in, then go to a Help thread you originated and see if you can see the Best Answer option.

jason1973tess

scottydogjj I've noticed I've seen a lot of people Helping each other by giving them the best answers when it's not the best answer someone needs to check them now and again

harrrrrry

There's a clearly visible Set Best Answer button in Firefox on desktop. But I did a test at https://preview.community.giffgaff.com/d/119-testing-ba and have not yet managed to find one in Firefox for Android.

ianmorland

Hey harrrrrry - thanks for bring this to our attention.

We've just tested with Firefox (68.4.1) on Android (9.0), and we can see the BA buttons, and functionality appears to be working.

Can you please share which versions you are having trouble with, so that we can investigate further?

Thanks,
Ian

scottydogjj

@harrrrrry Thanks. It was my out-of-date Android browser. I'm now using Chrome and all the buttons are there.

harrrrrry

If you see that, you can report it.