Best Answer?

maverick77_uk

Hi,

With the new platform, is there still the option to award a "best answer"? I can't see it on my old posts....maybe it will appear once I post this new one and answer my own question 😉

Cheers!

persco

maverick77_uk It got removed but I read Ian was still working on it but wasn’t making any promises. Yes current one has it. Seen a few but I saw a post by one of the BA setters querying where their BA tools were so maybe there is a glitch. Haven’t started a post yet personally can’t confirm it’s there.

richybhoy36

maverick77_uk Hi there the best answer me button is back for you to press whenever you feel like it !

maverick77_uk

persco

Hi, OK thanks...... But wasn't the payback for the help and support section VERY (and sensibly too!) based on how many best answers you got (ie not quantity, but quality of answers)? I can see a lot of users no longer bothering with helping people and so thus bang goes the community help base of giffgaff if this is the case! Maybe an Educator could confirm this? Cheers!

danwillen

maverick77_uk I have had a look back at my old posts and on a old help request I started years a it has option to set as best answer next to reply only shows on replys not opening post

persco

maverick77_uk oh yes BAs are still going to be used. It’s just that on migration, the old ones already allocated may not have pulled through but Alex already had data for the August calculations. It will still be used from here on probably when things settle. It is still part of the new platform yes.

maverick77_uk

danwillen

OK - thanks. There is no best answer option for the replies in this thread....maybe it is only in the help and support section......

Cheers!

danwillen

maverick77_uk maybe it is only in the help and support section.

I think I can remember at one point not sure if on here or preview it been said about limiting best answers to help and support and service updates (so staff can best answer when service issue is resolved) as posts in over areas tend not to be questions so cant have a best answer in majority of the cases.

maverick77_uk

@persco

Good to hear 🙂 Thanks.

maverick77_uk

danwillen

That would make sense - thanks.

maverick77_uk

richybhoy36

Ha! Indeed it is!.....But only in the support section, not in the other sections.....so no button here, sorry! 😉

wagstaffes

maverick77_uk there's a best answer button in the Contribute, and the Welcome & Join, sections too.