Notifications list limited to 10 entries.

dtuxcomp

I've found that the notifications list doesn't always cover all the notifications I have a number for, often I see maybe 30 in the bell yet only a few unread in the list, a refresh sometimes corrects this, but other times if I look at the full notifications page then I could see all the way back to the earliest unread one and work through the lot more like the notifications page on Lithium. Yesterday at some point the notifications drop down started to infini-scroll and was back inline with all the notifications on the whole page as well. Then today I can only see a few entries full stop, so I've got a lot more unread notifications than there is entries in either list, when I counted it out of interest both cut off at 10 entries total after that there's nothing, on the full page it's just white space.

I know I could get rid of the count by hitting mark all as read, but that's not going to help me catch up with older messages etc.

pamfletch

dtuxcomp hi hon I find that too and thought it was a mistake so I click the tick and clear them but like you I would prefer to read them properly.. All the best 🤗

danwillen

dtuxcomp when I counted it out of interest both cut off at 10 entries total after that there's nothing, on the full page it's just white space.

I have just checked this on mobile and I stoped counting at 80 notifications and waa able to scroll back to notifications from 9 days ago. This was on chrome on mobile

guy_ow

dtuxcomp There is a small work around to seeing more - and that is going here: https://community.giffgaff.com/notifications

I wonder if the platform team could add something to the notification window that opens that page in it's own tab, so as a 'see more' kind of option.

johnrooney80

dtuxcomp
I've noticed that you can't scroll past 1st list, isn't there ability for maybe 2 pages of notification

stephenpperry

dtuxcomp yeah I have the same problem

dtuxcomp

pamfletch The snag with clearing the list is that you don't know if you've cleared an important reply from someone. As the notifications list has changed a few times in the last day or so I'm guessing the team are working on a fix for something and this new issue is a side effect of that.

dtuxcomp

danwillen I have just checked this on mobile and I stoped counting at 80 notifications and waa able to scroll back to notifications from 9 days ago. This was on chrome on mobile

Thank you for checking, the link I use to the notifications page apparently loads the same page as is used on mobile, someone posted it for me when I raised it as a missing option during preview. It has now started working properly again so I have no idea what was going wrong this evening 🙂

dtuxcomp

guy_ow There is a small work around to seeing more - and that is going here: https://community.giffgaff.com/notifications

🙂 😂 I was about to say I've been using that and it's also stuck on only 10 entries, but I clicked on it anyway and it's now showing a long list so whatever happened it's now working on that link. You must be a lucky charm or something because that same link wasn't working when I posted this, or to be more accurate it was working but only displaying the most recent 10 notifications and then whitespace 🙂

guy_ow I wonder if the platform team could add something to the notification window that opens that page in it's own tab, so as a 'see more' kind of option.

I did mention this during the preview stage, as although having the drop-down notifications works ok on the desktop it's not very convenient when you have a lot of notifications to deal with, so I did suggest adding a "show-all" type button to the drop-down menu or maybe turning the NOTIFCATIONS text into a link to that page. I know the whole page is ( or was ) intended for the mobile site / app not the desktop version which is why it's not styled the same, but I like being able to have access to the notifications that way so have my browser set up to open that in a tab each time I open the browser.

Either way, if I haven't cursed it, that link is now showing all my notifications not just 10 so I can scroll down and see which ones I'd missed earlier 🙂

Thanks.

endorphin

guy_ow There is a small work around to seeing more - and that is going here: https://community.giffgaff.com/notifications

Works for me, it automatically loads more when | get to the bottom of the list. 🙂

davidevans0000

guy_ow cheers thats a big help.

dtuxcomp

UPDATE

Just checked the desktop notifications drop down menu again and that is now scrolling through all notifications as well, so hopefully it's been fixed 🙂

dtuxcomp

ANOTHER UPDATE

Having been too busy to get on the community for a couple of days I've just started catching up and now the drop down menu is showing all the notifications but the full page is still stuck at the most recent 10, so I'm assuming it's a transient issue.

jesi23

dtuxcomp

Hi, Dave! Try refreshing the page twice after it has finished loading.

It seems to load exactly where it was when last viewed (I have kept my tab open) even when you see it ‘loading’ so I need to refresh the page twice to see the latest notifications … even when the number of notifications has correctly updated.

I know. Odd!

🤡

ray2

Hi all,i am really frustrated with having 96 notifications but only being able to see the first 10 or so ,how can we see the rest,is there something i am not doing or is this the same for everyone?
@guy_ow @t_will any update or suggestions on this.

sloz

ray2
Hi, which device and browser are you using?
When you scroll to the bottom it should automatically load further notifications

danwillen

ray2 i find on desktop the drop down bell notification only loads 10 and dose not load more when you reach the bottom, if your on desktop and need to see more notifications use this link to load the page used by mobile for notifications when dose lode more when you reach the bottom of the page.

alex_w

ray2 (Edited) On testing, it's definitely only providing the most recent 10 right now. There's a small issue with the number being the total number of individual notifications received but the list aggregating when multiple notifications are for the same thing (eg 15 reactions on the same post will appear as a single entry in the list, but count as 15 in the counter, which can be confusing), however that's a separate thing.

I'll do some more poking around and add this to my list.

dtuxcomp

ray2 Hi all,i am really frustrated with having 96 notifications but only being able to see the first 10 or so ,how can we see the rest,is there something i am not doing or is this the same for everyone?

Nope you are not the only one - https://community.giffgaff.com/d/33006059-notifications-list-limited-to-10-entries - I started this a few days ago, it seems to come and go without any pattern I can see. I too have the link to the full notifications page saved as a browser tab and often go to that if it's listing a lot of notifications, but it doesn't always show more than the most recent 10 either.

ray2

sloz Hi, which device and browser are you using?
When you scroll to the bottom it should automatically load further notifications

Hi Sloz i am using laptop windows 10 using chrome.

ray2

danwillen

Hi dan that still doesn't work for me,it won't let me scroll further down.

mcilwraith

ray2 Hi, which device and browser are you using?
When you scroll to the bottom it should automatically load further notifications

Hi Sloz i am using laptop windows 10 using chrome.

firefox windows 10 and it doesn`t scroll down for me either ray2

ujo55

mcilwraith
Nor me using the same configuration.

ray2

mcilwraith

Glad i am not the only one,it's a pain not knowing who has replied or @ mentioned me unless it's in the top 10 or so notifications,i have 91 notifications but can only read 12 😰

bluenose5

ray2 Am The Same As You, Lots Of notifications But Cannot Read Them,

tradertall

96 wow !

pamfletch

I’m on my iPad and I have exactly the same problem 😳 is it a fault of the new platform?

ray2

pamfletch Hi pam,i think your right ,but it seems if you are on mobile it works fine 😰