Returning a phone

timleeds

Hi Guys,
I wish to return an iphone5
I'm logged in. (My computer remembers the password)
I go to 'My Orders' as directed.
I answer the questions.
It takes me to a new screen, which requires my password..........
My computer doesn't recognise this screen, and I no longer know my password.

How can I get to talk to a real person about this?

Tim DH

benjamin567

timleeds hi there timleeds

I would contact an agent to set up a return for you: https://support2.giffgaff.com/app/ask/Phones/Returning-my-phone/form/

germansheppard234

timleeds
If your phone is working your password should be saved in that
Cheers

arkanon

If you've saved your giffgaff password in your browser then you should be able to see it by going to the browser settings, then looking for a section named something like privacy or security, and then looking for saved passwords. Search for "giffgaff.com" and it should show you the saved password it's holding for this site.

However, if the new screen you're seeing is on a different domain (not giffgaff.com) then it's probably a different password and so copying/pasting your giffgaff password into this other page may not help. In that case you'd need to search for a "forgotten my password" link on the third-party site to get back into your account.

timleeds

Hi Guys,
Thanks for your replies.... both helpful.. I got stuck on getting my browser to reveal the giffgaff password because Chrome wanted a password before it would do it! After a few choice words, my wife suggested trying my Windows10 login password.... and it worked!! So I can now fill in my username/password on the secondary screen. HOWEVER it briefly, very briefly, flashes up a further screen and then reverts to the screen I was already stuck at.
I have raised the problem with an agent... Who replied once... but has been silent for the last 24hours.

timleeds

Hi Guys,
Slight progress. I got the same 'blocking' screen from another website... So I thought 'Maybe its a Chrome problem'... Thanks to Arkanons post, I was able to log into giffgaff on Edge instead... I hit the same problem trying to return my phone, but the screen presents slightly differently. See Image.
I decided to supply my username/password and then change the password at the end of the session. HOWEVER Entering my details doesn't work! I get bounced back to this screen again.

timleeds

Day 3: Trying to return an Iphone that won't turn on.... I'm loosing the will to live here!

I've finally managed to progress beyond the second password screen..

Now the returns screen wants me to tick to say I have properly disabled my personal security code
But I CAN'T TURN THE PHONE ON!

Then it says 'The Find My iPhone option is activated, please deactivate it before returning your device.'
But I CAN'T TURN THE PHONE ON!!!

Any clues about how I progress beyond this screen gratefully appreciated.

timleeds

Phone now in the post
Deeply disappointed/frustrated with how hard that was.
Hopefully my experience will improve from here on........

chitrakala11

I am having the exact same issue here dude!

I managed to put the sim to another iphone and disable 'The Find My iPhone option' but it still keeps showing me the same message.

How did you manage to get it sent?

timleeds

Sorry chitrakala11... only just seen your message...
I had to sign in to my Apple account... Something I've not done since setting the phone up!
I'm guessing that the 'Find My iPhone' thing is attached to the phone not the sim.
Either way, I never turned 'Find My iPhone' on, so I didn't even know it existed until I was told to turn it off!!

Meanwhile... More 'joy' awaits you, once you've cleared that hurdle... Royal mail tells me they delivered my phone to the repair centre 2 days ago.... But the giffgaff tracking screen tells me they are awaiting delivery!!!!!!!!

timleeds

My 'Joy' with this refurbished iphone continues....
I'm told it is out of warranty because it is damaged....
The phone wasn't damaged when it left here.... It 'just' didn't turn on.
I've been 'asked' for £230 to repair it (the phone cost £150)
OR £15 to have it returned.
''Daylight Robbery'' springs to mind

timleeds

After my last post I became quite despairing about giffgaff's ''No quibble returns and
a 12-month warranty'' on refurbished phones......

Later that day, an agent contacted me to say the phone IS in warranty...... I then received a message saying that the phone was on its way back.... Much to my surprise it arrived early the following morning.

I could have done without the week of hassle and anxiety... but it's only fair for me to record that.. in the end.. giffgaff delivered.