BEST ANSWERS MARKING

Since the change-over to Flarum from Lithium I have noticed something odd about BAs. Maybe it was present on Lithium also but I certainly didn't spot it the...

lmort57 · 2019-09-08T14:48:04+00:00

Since the change-over to Flarum from Lithium I have noticed something odd about BAs. Maybe it was present on Lithium also but I certainly didn't spot it the...

BEST ANSWERS MARKING

lmort57

guy_ow Fair enough if it was the case on Lithium but I know for sure that a few times when I have spotted this recently on Flarum that the OP most likely really intended to mark me as BA and mistaking thought the Tagged reply with my Membername in was doing this, but of course it's not!

Whilst I do understand an OP may solve their own problem to then mark BA on themselves it does seem like a real unfair option if they actually intended to mark another Member as BA with and belief that a tagged reply is doing so which they then mark BA!

For example one I had the other day was a "Thanks for all your Help" reply, tagged me in it and set as BA, therefore their intention was to thank me and BA me! This surely needs to be looked into in some way shape or form, we're clearly missing out on BAs because of this "Feature", not being able to see this count on our profiles is of course a whole other issue, but I won't go down that road as I hope this will soon be available with other stats too, but this particular ability of OPs is clearly robbing other Members of BAs!

guy_ow

lmort57 my point is this exact same thing happened on lithium, perhaps it just wasn't as visible on lithium than on flarum.

It's more an awareness thing from newer members not knowing how Best Answers work exactly.

As I said, if you see ones like this please do flag them to us and we can sort things out.

lmort57

pamfletch You quoted the word "IT" lol see below in snapshot!

pamfletch

lmort57 The trouble is I tried to highlight the lot but didn’t manage it😳

danwillen

pamfletch All I saw were the face and thumb when I actually tried to quote your answer 😳

When quoting you need to select all the text you wish to quote.

pamfletch Iv tried a few times but all I pick up are the thumbs and face

If all your selecting is the thumbs and face then thats what will be quoted.

pamfletch

danwillen I ran my finger across the whole text but it didn’t seem to work 😳

harrrrrry

pamfletch I ran my finger across the whole text

Not all phones and browsers work the same, but the method that works with copy and paste works on mine:

1 Long press on any one word in the quote

Drag the two markers to the beginning and end of the phrase to be quoted:

Then click on the Quote button.

lmort57

pamfletch The trouble is I tried to highlight the lot but didn’t manage it

See this https://discuss.flarum.org/d/2932-select-quote-feature Hopefully it will help!

pamfletch

lmort57 https://community.giffgaff.com/assets/files/2019-09-08/1567962263-929408-22222222222.png
I copy and pasted this but I haven’t a clue what it is 🤣

lmort57

guy_ow

Appreciate that I really do and thanks for your time to comment!

However, my point is also valid that Myself and other Members are losing out on BA's unless they return to a post a spot what they believe is a mistake by the OP!

So, I now have to try and find these posts in a great long list where the BA Marker also doesn't seem to always appear on later posts in the list and find them to report them for you guys to look into! Not really prepared to do that when the BA marker isn't on older posts when you scroll through the list, that would mean looking at 2 weeks worth of posts! Another Bug with the BA Flag/Marker not appearing on older posts in the listings?

Took me like 30 minutes to find the one I posted a snapshot here from yesterday, only found it because I remembered the OPs Membername,, never going to find others I noticed days previous when the system simply isn't working correctly with the BA markers on the post listings missing?.

I guess the only hope is that BA setters are still doing what they used to do and marking postings as BAs as they see appropriate, but of course as we cannot see those stats and also don't even seem to get the BA emails like we used to either with Lithium we'll never know; I know I had an issue receiving BA emails on Lithium but again I am still using my Hotmail and not changed anything so I guess BA emails just are not coming like before?.

Liked Flarum from the ofset, starting to really lose my faith now though, has to be said, more bugs than an Ant Hill it seems all-round and very little hope of things returning which once existed or even being close!

dez_d

guy_ow lmort57 my point is this exact same thing happened on lithium, perhaps it just wasn't as visible on lithium than on flarum.

It's more an awareness thing from newer members not knowing how Best Answers work exactly.

As I said, if you see ones like this please do flag them to us and we can sort things out.

I'm sure once notifications and emails are fixed this will become more apparent to the members that have participated on the thread as they will be alerted when a best answer is set. atm that just isn't happening and so it's going unnoticed.

dez_d

lmort57 So, I now have to try and find these posts in a great long list where the BA Marker also doesn't seem to always appear on later posts in the list and find them to report them for you guys to look into! Not really prepared to do that when the BA marker isn't on older posts when you scroll through the list, that would mean looking at 2 weeks worth of posts! Another Bug with the BA Flag/Marker not appearing on older posts in the listings?

If you want to do this would it not be easier from your profile as this would show you what threads you have participated on.

dez_d

lmort57 I know I had an issue receiving BA emails on Lithium but again I am still using my Hotmail and not changed anything so I guess BA emails just are not coming like before?.

When trouble shooting this did you check your profile to make sure you contact preferences where set up correctly.
https://giffgaff.com/profile/details#contact

These are mine and I've never had any issues with emails.

Community settings are here - https://community.giffgaff.com/t5/user/myprofilepage/tab/personal-profile:email

giffgaff20147

lmort57
I haven’t had any BA which is not normal ,maybe it’s me just can’t get things flowing on here ,
happen things will improve
What’s alarming is amount of posts on wrong part of forum or cutting in on someone else’s flagged few of them

lmort57

giffgaff20147

Nope nothing here via email since the switch regards BAs being set, even when I know they are being correctly allocated by OPs!

Likewise I hope in the background much work is being done to bring back some of what used to be, or at least a sufficient alternative, at the moment we're all in the dark, all we can see is our Posts count but no other stats!

I'm not convinced either that BA setters are doing what they once did either since the switch and with OPs setting themselves as BA also as I've mentioned above I feel we're seriously missing out all-round.

Whilst I understand there will be teething problems and the like, I also am starting to feel that this all should never have changed until some of those foundations were at least in place. The deployment of Flarum is now starting to seem like a big rush without much thought, to me at least anyways and I really was a fan at the start, but I'm losing that fandom fast this last week with the little niggles I am finding myself!

I live in hope for improvement too, but almost two weeks on and I personally am not seeing any improvements and that's a shame, like I say this is all looking like a real hasty deployment before it should have been! 😢

I am also spending a lot of time flagging posts in the wrong place, it's all a mess! Rant over 🙂

giffgaff20147

lmort57
hello again maybe part of problem with me spent so much time playing on flarium and doing little on help section then all porting problems all same replys I didn’t bother much but my aim for 1 BA day has gone totally wrong and not a clue on post counts or kudos count really messed me up
feel like I started again when first came on forums
we must keep plodding on till forum is running all functions that I thought they were doing when we were asked on time down to transfer to flarium ,
they done well though to do changeover
i to have not noticed BA setters

Let’s all keep smiling and helping that’s main thing

dez_d

lmort57 I'm not convinced either that BA setters are doing what they once did either since the switch

I can assure you that the setters are operating full steam ahead. As am I, I'm off to set a few now.

giffgaff20147

lmort57
0ne if things I noticed when I did post of my own that I had already marked as BA to a member because BA was to close to emoji I gave BA to another member by accident when I should have give them emoji
best answer should be well clear and below emoji like before

lmort57

giffgaff20147 yes I do agree there. All we can do is hope improvement is not too far over the horizon and in the mean time plod on and do what we can, I'm just finding all of a sudden lots of frustrating niggly things with slow progress on improvement!

We live in hope x

lmort57

dez_d Hey @dez_ thanks for clarifying it's still happening but real shame we have no way of knowing though, no BA emails like with Lithium and still no counter on our profiles, more of a shame OPs set themselves as BA when I'm also sure their intentions as mentioned above are to set another Members answer as BA, epecially when they reply with a thank you and Tag you and then that's the reply (theirs) they mark BA!

Also whilst BA badges/flags or whatever we're to call them appear on post listings within the most recent posts why do they seem to vanish when one scrolls through lists of posts, older ones, when scrolling through you can only see a post has a BA when opening them up? No flag/marker seems to show?

I understand teething problems but I do hope these are all things that will be addressed in some way soon!

My original post above is especially frustrating as we're missing out on legitimate BAs by OPs, despite the fact this also apparently was possible on Lithium. With Flarum it seems to have become a bigger misunderstanding of workings by OPs!

Cheers 👍

dez_d

lmort57 thanks for clarifying it's still happening but real shame we have no way of knowing though, no BA emails like with Lithium

We are aware of this issue with email and hope to have a fix in place as soon as possible.

lmort57 No flag/marker seems to show?

Are you saying that you don't know if a thread has a BA set until you click into it. This is the exact opposite of what I'm seeing. Threads that already have a BA have a green tick on them.

lmort57 I understand teething problems but I do hope these are all things that will be addressed in some way soon!

Absolutely, the team are working flat out to get the basics working correctly before introducing other features.

lmort57 My original post above is especially frustrating as we're missing out on legitimate BAs by OPs, despite the fact this also apparently was possible on Lithium. With Flarum it seems to have become a bigger misunderstanding of workings by OPs!

I think this was anticipated which is why Payback for August & September is being treated slightly different. I'm sure that all BA counts and being totalled behind the scenes and will show on members profile when that feature is introduced.

lmort57

giffgaff20147 my understanding is you can choose to change the BA on a post too but I also agree it's location isn't the best within a post. I could pick holes in it like this all day though. But I'll refrain from doing so and concentrate on what I feel are more important aspects of functionality for now lol 😁

lmort57

@dez_d

dez_d We are aware of this issue with email and hope to have a fix in place as soon as possible.

Great, that's reassuring to know, at least then we are able to keep some kind of count ourselves until this is a feature back on our Profiles with our own Stats as such. 🙂

dez_d Are you saying that you don't know if a thread has a BA set until you click into it. This is the exact opposite of what I'm seeing. Threads that already have a BA have a green tick on them.

Initially I see the Flag/Marker/Tick, but keep on going through the list of posts getting to page end and hitting Load more and you do not see them on posts after that or I at least don't, and so on a so forth as you scroll through and load more and load more and so on! The only way then I see they have a BA is to actually open the post itself.

I have 3 Laptops here, 2x Windows 1x Linux, multiple Browsers on each, also an Android Tablet and an Android phone and again multiple browsers and when I keep scrolling through on all devices/browsers I see NO BA Flags/Marker/Ticks on posts! I have literally just sat and scrolled through the last 10 hours and I see not one BA flag/marker/tick on any posts in the listings of posts, yet I'm sure there must be some in the last 10 hours? I did this on just my main Laptop just now with both Firefox and Chrome (aware of some Chrome issues of course) and same results on both browsers, I don't need to check from the other 2 laptops or Phone/Tablet or any other Browsers either because I've already done that earlier today and got the same results, no BAs showing yet I'm sure if I opened some posts up where they have been set and view them, they'd be there with the Green BA Banner across the posting marked BA!

dez_d lmort57 I understand teething problems but I do hope these are all things that will be addressed in some way soon!

Absolutely, the team are working flat out to get the basics working correctly before introducing other features.

I do hope it's not an NHS dentist, we could be here a while 🙂 But it is good to know the basics are being considered being put in place before the more advanced stuff/new features and new bugs! 🙂

dez_d My original post above is especially frustrating as we're missing out on legitimate BAs by OPs, despite the fact this also apparently was possible on Lithium. With Flarum it seems to have become a bigger misunderstanding of workings by OPs!

I think this was anticipated which is why Payback for August & September is being treated slightly different. I'm sure that all BA counts and being totalled behind the scenes and will show on members profile when that feature is introduced.

It still seems to me to be somewhat unfair on Members, BAs are clearly being incorrectly set by OPs, I have witnessed this and continue to and as a result we're missing out. Maybe this one we'll just have to live with, but I don't think even after September it'll be any better, if it was also an issue in Litium then again, my point being, BAs are not accurate, I do personally think it would be better if OPs couldn't set their own answers as BA if even THEY solve their own problems, this should maybe be left down to the BA setters on the Team. just my thoughts there because it does seem unfair they can do this and other Members miss out due to erroneous marking by OPs which I know is the case when they post a Thank you and Tag you and then Mark that BA.. that isn't solving their own problem to mark BA is it?!

EDIT: I have just had a quick look over on the Preview site, I see BA flags/makers/ticks there on posts listing when I scroll through, sadly there are not enough posts to load more on, but I seem to be seeing things OK on https://preview.community.giffgaff.com just not here on the LIVE!

dez_d

lmort57 dez_d Are you saying that you don't know if a thread has a BA set until you click into it. This is the exact opposite of what I'm seeing. Threads that already have a BA have a green tick on them.

Initially I see the Flag/Marker/Tick, but keep on going through the list of posts getting to page end and hitting Load more and you do not see them on posts after that or I at least don't, and so on a so forth as you scroll through and load more and load more and so on! The only way then I see they have a BA is to actually open the post itself.

So when setting BA's I use this link which put me about four days behind - https://community.giffgaff.com/t/help-and-support?page=81
If I press 'load more' it drops me back at page 1. I have to manually edit the URL to 82. It something already flagged,

lmort57 It still seems to me to be somewhat unfair on Members, BAs are clearly being incorrectly set by OPs, I have witnessed this and continue to and as a result we're missing out. Maybe this one we'll just have to live with

This is something that has always been present even on Lithium. We rely on members to alert us if this happens. If you see it just let us know and we will take care of it

lmort57

dez_d I'm still not seeing them myself this end from that link either?

Although I have only tried on this one (my main) Laptop I'm on right now. But here is a very boring 4min video of me scrolling through the last 13 hours of posts... not one BA tick.... sure there are some BA posts in that lot but I've not bothered of course to go clicking through them in the video example! However, if there truly are no BA's set in the last 13 hours then the change from Lithium to Flarum has had a significant impact on BAs on the whole, on Lithium one would see loads throughout the day!

Guess we'll just have to live with the OPs settings themselves as BA then, still, doesn't seem fair this should be possible, as I said maybe something BA setters should handle? Personal view on it at least!