BEST ANSWERS MARKING

lmort57

Appreciate that I really do and thanks for your time to comment!

However, my point is also valid that Myself and other Members are losing out on BA's unless they return to a post a spot what they believe is a mistake by the OP!

So, I now have to try and find these posts in a great long list where the BA Marker also doesn't seem to always appear on later posts in the list and find them to report them for you guys to look into! Not really prepared to do that when the BA marker isn't on older posts when you scroll through the list, that would mean looking at 2 weeks worth of posts! Another Bug with the BA Flag/Marker not appearing on older posts in the listings?

Took me like 30 minutes to find the one I posted a snapshot here from yesterday, only found it because I remembered the OPs Membername,, never going to find others I noticed days previous when the system simply isn't working correctly with the BA markers on the post listings missing?.

I guess the only hope is that BA setters are still doing what they used to do and marking postings as BAs as they see appropriate, but of course as we cannot see those stats and also don't even seem to get the BA emails like we used to either with Lithium we'll never know; I know I had an issue receiving BA emails on Lithium but again I am still using my Hotmail and not changed anything so I guess BA emails just are not coming like before?.

Liked Flarum from the ofset, starting to really lose my faith now though, has to be said, more bugs than an Ant Hill it seems all-round and very little hope of things returning which once existed or even being close!

dez_d

lmort57 So, I now have to try and find these posts in a great long list where the BA Marker also doesn't seem to always appear on later posts in the list and find them to report them for you guys to look into! Not really prepared to do that when the BA marker isn't on older posts when you scroll through the list, that would mean looking at 2 weeks worth of posts! Another Bug with the BA Flag/Marker not appearing on older posts in the listings?

If you want to do this would it not be easier from your profile as this would show you what threads you have participated on.

dez_d

lmort57 I know I had an issue receiving BA emails on Lithium but again I am still using my Hotmail and not changed anything so I guess BA emails just are not coming like before?.

When trouble shooting this did you check your profile to make sure you contact preferences where set up correctly.
https://giffgaff.com/profile/details#contact

These are mine and I've never had any issues with emails.

Community settings are here - https://community.giffgaff.com/t5/user/myprofilepage/tab/personal-profile:email

giffgaff20147

lmort57
I haven’t had any BA which is not normal ,maybe it’s me just can’t get things flowing on here ,
happen things will improve
What’s alarming is amount of posts on wrong part of forum or cutting in on someone else’s flagged few of them

lmort57

giffgaff20147

Nope nothing here via email since the switch regards BAs being set, even when I know they are being correctly allocated by OPs!

Likewise I hope in the background much work is being done to bring back some of what used to be, or at least a sufficient alternative, at the moment we're all in the dark, all we can see is our Posts count but no other stats!

I'm not convinced either that BA setters are doing what they once did either since the switch and with OPs setting themselves as BA also as I've mentioned above I feel we're seriously missing out all-round.

Whilst I understand there will be teething problems and the like, I also am starting to feel that this all should never have changed until some of those foundations were at least in place. The deployment of Flarum is now starting to seem like a big rush without much thought, to me at least anyways and I really was a fan at the start, but I'm losing that fandom fast this last week with the little niggles I am finding myself!

I live in hope for improvement too, but almost two weeks on and I personally am not seeing any improvements and that's a shame, like I say this is all looking like a real hasty deployment before it should have been! 😢

I am also spending a lot of time flagging posts in the wrong place, it's all a mess! Rant over 🙂

giffgaff20147

lmort57
hello again maybe part of problem with me spent so much time playing on flarium and doing little on help section then all porting problems all same replys I didn’t bother much but my aim for 1 BA day has gone totally wrong and not a clue on post counts or kudos count really messed me up
feel like I started again when first came on forums
we must keep plodding on till forum is running all functions that I thought they were doing when we were asked on time down to transfer to flarium ,
they done well though to do changeover
i to have not noticed BA setters

Let’s all keep smiling and helping that’s main thing

dez_d

lmort57 I'm not convinced either that BA setters are doing what they once did either since the switch

I can assure you that the setters are operating full steam ahead. As am I, I'm off to set a few now.

giffgaff20147

lmort57
0ne if things I noticed when I did post of my own that I had already marked as BA to a member because BA was to close to emoji I gave BA to another member by accident when I should have give them emoji
best answer should be well clear and below emoji like before

lmort57

giffgaff20147 yes I do agree there. All we can do is hope improvement is not too far over the horizon and in the mean time plod on and do what we can, I'm just finding all of a sudden lots of frustrating niggly things with slow progress on improvement!

We live in hope x

lmort57

dez_d Hey @dez_ thanks for clarifying it's still happening but real shame we have no way of knowing though, no BA emails like with Lithium and still no counter on our profiles, more of a shame OPs set themselves as BA when I'm also sure their intentions as mentioned above are to set another Members answer as BA, epecially when they reply with a thank you and Tag you and then that's the reply (theirs) they mark BA!

Also whilst BA badges/flags or whatever we're to call them appear on post listings within the most recent posts why do they seem to vanish when one scrolls through lists of posts, older ones, when scrolling through you can only see a post has a BA when opening them up? No flag/marker seems to show?

I understand teething problems but I do hope these are all things that will be addressed in some way soon!

My original post above is especially frustrating as we're missing out on legitimate BAs by OPs, despite the fact this also apparently was possible on Lithium. With Flarum it seems to have become a bigger misunderstanding of workings by OPs!

Cheers 👍

dez_d

lmort57 thanks for clarifying it's still happening but real shame we have no way of knowing though, no BA emails like with Lithium

We are aware of this issue with email and hope to have a fix in place as soon as possible.

lmort57 No flag/marker seems to show?

Are you saying that you don't know if a thread has a BA set until you click into it. This is the exact opposite of what I'm seeing. Threads that already have a BA have a green tick on them.

lmort57 I understand teething problems but I do hope these are all things that will be addressed in some way soon!

Absolutely, the team are working flat out to get the basics working correctly before introducing other features.

lmort57 My original post above is especially frustrating as we're missing out on legitimate BAs by OPs, despite the fact this also apparently was possible on Lithium. With Flarum it seems to have become a bigger misunderstanding of workings by OPs!

I think this was anticipated which is why Payback for August & September is being treated slightly different. I'm sure that all BA counts and being totalled behind the scenes and will show on members profile when that feature is introduced.

lmort57

giffgaff20147 my understanding is you can choose to change the BA on a post too but I also agree it's location isn't the best within a post. I could pick holes in it like this all day though. But I'll refrain from doing so and concentrate on what I feel are more important aspects of functionality for now lol 😁

lmort57

@dez_d

dez_d We are aware of this issue with email and hope to have a fix in place as soon as possible.

Great, that's reassuring to know, at least then we are able to keep some kind of count ourselves until this is a feature back on our Profiles with our own Stats as such. 🙂

dez_d Are you saying that you don't know if a thread has a BA set until you click into it. This is the exact opposite of what I'm seeing. Threads that already have a BA have a green tick on them.

Initially I see the Flag/Marker/Tick, but keep on going through the list of posts getting to page end and hitting Load more and you do not see them on posts after that or I at least don't, and so on a so forth as you scroll through and load more and load more and so on! The only way then I see they have a BA is to actually open the post itself.

I have 3 Laptops here, 2x Windows 1x Linux, multiple Browsers on each, also an Android Tablet and an Android phone and again multiple browsers and when I keep scrolling through on all devices/browsers I see NO BA Flags/Marker/Ticks on posts! I have literally just sat and scrolled through the last 10 hours and I see not one BA flag/marker/tick on any posts in the listings of posts, yet I'm sure there must be some in the last 10 hours? I did this on just my main Laptop just now with both Firefox and Chrome (aware of some Chrome issues of course) and same results on both browsers, I don't need to check from the other 2 laptops or Phone/Tablet or any other Browsers either because I've already done that earlier today and got the same results, no BAs showing yet I'm sure if I opened some posts up where they have been set and view them, they'd be there with the Green BA Banner across the posting marked BA!

dez_d lmort57 I understand teething problems but I do hope these are all things that will be addressed in some way soon!

Absolutely, the team are working flat out to get the basics working correctly before introducing other features.

I do hope it's not an NHS dentist, we could be here a while 🙂 But it is good to know the basics are being considered being put in place before the more advanced stuff/new features and new bugs! 🙂

dez_d My original post above is especially frustrating as we're missing out on legitimate BAs by OPs, despite the fact this also apparently was possible on Lithium. With Flarum it seems to have become a bigger misunderstanding of workings by OPs!

I think this was anticipated which is why Payback for August & September is being treated slightly different. I'm sure that all BA counts and being totalled behind the scenes and will show on members profile when that feature is introduced.

It still seems to me to be somewhat unfair on Members, BAs are clearly being incorrectly set by OPs, I have witnessed this and continue to and as a result we're missing out. Maybe this one we'll just have to live with, but I don't think even after September it'll be any better, if it was also an issue in Litium then again, my point being, BAs are not accurate, I do personally think it would be better if OPs couldn't set their own answers as BA if even THEY solve their own problems, this should maybe be left down to the BA setters on the Team. just my thoughts there because it does seem unfair they can do this and other Members miss out due to erroneous marking by OPs which I know is the case when they post a Thank you and Tag you and then Mark that BA.. that isn't solving their own problem to mark BA is it?!

EDIT: I have just had a quick look over on the Preview site, I see BA flags/makers/ticks there on posts listing when I scroll through, sadly there are not enough posts to load more on, but I seem to be seeing things OK on https://preview.community.giffgaff.com just not here on the LIVE!

dez_d

lmort57 dez_d Are you saying that you don't know if a thread has a BA set until you click into it. This is the exact opposite of what I'm seeing. Threads that already have a BA have a green tick on them.

Initially I see the Flag/Marker/Tick, but keep on going through the list of posts getting to page end and hitting Load more and you do not see them on posts after that or I at least don't, and so on a so forth as you scroll through and load more and load more and so on! The only way then I see they have a BA is to actually open the post itself.

So when setting BA's I use this link which put me about four days behind - https://community.giffgaff.com/t/help-and-support?page=81
If I press 'load more' it drops me back at page 1. I have to manually edit the URL to 82. It something already flagged,

lmort57 It still seems to me to be somewhat unfair on Members, BAs are clearly being incorrectly set by OPs, I have witnessed this and continue to and as a result we're missing out. Maybe this one we'll just have to live with

This is something that has always been present even on Lithium. We rely on members to alert us if this happens. If you see it just let us know and we will take care of it

lmort57

dez_d I'm still not seeing them myself this end from that link either?

Although I have only tried on this one (my main) Laptop I'm on right now. But here is a very boring 4min video of me scrolling through the last 13 hours of posts... not one BA tick.... sure there are some BA posts in that lot but I've not bothered of course to go clicking through them in the video example! However, if there truly are no BA's set in the last 13 hours then the change from Lithium to Flarum has had a significant impact on BAs on the whole, on Lithium one would see loads throughout the day!

Guess we'll just have to live with the OPs settings themselves as BA then, still, doesn't seem fair this should be possible, as I said maybe something BA setters should handle? Personal view on it at least!

dez_d

guy_ow lmort57 my point is this exact same thing happened on lithium, perhaps it just wasn't as visible on lithium than on flarum.

It's more an awareness thing from newer members not knowing how Best Answers work exactly.

As I said, if you see ones like this please do flag them to us and we can sort things out.

I'm sure once notifications and emails are fixed this will become more apparent to the members that have participated on the thread as they will be alerted when a best answer is set. atm that just isn't happening and so it's going unnoticed.

lmort57

dez_d lmort57 So, I now have to try and find these posts in a great long list where the BA Marker also doesn't seem to always appear on later posts in the list and find them to report them for you guys to look into! Not really prepared to do that when the BA marker isn't on older posts when you scroll through the list, that would mean looking at 2 weeks worth of posts! Another Bug with the BA Flag/Marker not appearing on older posts in the listings?

If you want to do this would it not be easier from your profile as this would show you what threads you have participated on.

Yes I did think this too thanks @dez_d but then since 27th August I've made over 1750 posts by my calculations since the switch-over, that's going to be just as laborious and time consuming, think I'll just better accept the loss of BA's

lmort57

dez_d Yes I did all this back then when on Lithium with @guy_ow and I had not changed anything anyways, one day they just stopped coming through!

It was an odd problem with a Personal Domain Name, once I switched it to a Hotmail which strangely didn't work first time, and then another Hotmail the BA and other emails from Lithium came through OK.... Between us we never did figure it and once the switch to Flarum came I was going to change it back to my Personal Domain to see if emails then came through via Falrum,

I have chosen not to do this until the dust settles (think I'll try in around December) lol

I still get them now as required coming to my Hotmail, but currently of course no BA email notifications but I do get emails when people Tag me in replies etc and these are my current settings in both those places which I believe should be sufficient, I have turned off some of the new Flarum stuff as I was getting bombarded with stuff I didn't want but I still believe these are sufficient as I get the emails I need to.

dez_d

lmort57 Please bare with us @lmort57. It's early days yet and some of the things mentioned here are being worked on already, while the thing in the video above are new (I've flagged it btw).
Once it settles down I'm sure it will all run like a well oiled machine.

dez_d

lmort57 This is just personal preference but you do realise that you have 'automatically follow discussions that I reply to' set to OFF.
You WILL NOT get any emails regardless of settings if you are not subscribed to the thread unless you are manually clicking 'follow'

lmort57

dez_d Thanks @dez_d and also @guy_ow for both your time, it's appreciated.

I understand it's early days and none of this is easy and probably often frustrating and appreciate you flagging/raising what you feel is necessary to, especially the BA ticks not showing on posts listings as this is clearly not right.

Whilst the OPs setting BAs thing is a "Feature" albeit in my opinion a silly one, I guess we'll just live with that, although reporting incorrect BA settings by OPs is going to be an additional headache I'll just stock up on the Nurofen! For now those I've missed out on I'll just have to take on the chin as I'm not going to go through 100s of posts trying to find them and I only noticed it Friday but it's likely been going on longer of course, but still, cannot be bothered with that laborious task as it's probably not worth the efforts required. But any future ones I'll try and spot and report, depending of course if I can see the BA ticks on post listings 🙂

Look forward to hopefully some of the more basic stuff coming soon, especially Members Stats, I think a lot of us would like to be able to see this back up as soon as is possible, currently we're pretty much in the dark other than the number of posts we're making! The BA emails would be great to get working again too at least until the Profile Stats can be baked in again.

Thanks again guys 🙂 🙂 🙂

lmort57

dez_d This is just personal preference but you do realise that you have 'automatically follow discussions that I reply to' set to OFF.
You WILL NOT get any emails regardless of settings if you are not subscribed to the thread unless you are manually clicking 'follow'

This is my preference mate, I am also Following this Thread so am getting email alerts and chose which others I want to follow and get notifications about, perfectly aware, perfectly happy with this setting thanks 🙂