fionaks Hi there,
Thank you for contacting the giffgaff Community. Hopefully the following information will help to assist you further.
I am afraid that you cannot just top up your Data with giffgaff, the only option would be to get another Goodybag and then start it early!
It is possible to start a goodybag early when you have less than 100MB of data or less than 100 minutes of call time left in your goodybag. This can be done up to 7.30pm on the expiry date of the goodybag that is in use. Queued/recurring goodybags are a little different and can be started up to 9pm on the day of expiry of an active goodybag.
If you already have your next Goodybag Queued it's easy to start it early and you should see a Start my next goodybag now button here in your Account Profile Dashboard here : http://giffgaff.com/dashboard when you have less than 100MB of data or less than 100 minutes of call time left in your goodybag.
It looks like the Snapshot below:
But Please note that starting your queued GoodyBag early will remove any remaining allowance (data, texts, minutes) that you may have left on your active GoodyBag
To purchase a GoodyBag early:
- Log in and go to My giffgaff here http://giffgaff.com/dashboard and if you don't have a Goodybag already queued goto https://giffgaff.com/sim-only-plans to buy the required Goodybag.
- If you have less than 100MB, 100 texts or 100 minutes left in your GoodyBag, and you have a GoodyBag Queued a message will appear under "My goodybags" Start my next goodybag now as shown in the snapshot above.
- If you are recurring your GoodyBag, you can decide to recur your next GoodyBag right now,
- If you have a queued GoodyBag, you can decide to start your queued GoodyBag right now,
- If you have no recurring or queued GoodyBag, you can select a new GoodyBag https://giffgaff.com/sim-only-plans to start right now.
- When you purchase a GoodyBag early, it erases your current GoodyBag and you will lose any remaining allowance, so we ask you to confirm you are really sure you want to start a new GoodyBag right now.
- When you select a new GoodyBag or recur your GoodyBag early, the payment for the new GoodyBag is taken at this point, and a payment confirmation page is displayed.
- When done your new GoodyBag will be active and is visible in http://giffgaff.com/dashboard
Check out this knowledge base link for more info on this: https://giffgaff.com/help/articles/dont-have-any-data-or-minutes-left
(If for what ever reason you can’t start your GoodyBag try here - Starting A New Goodybag Early Form - (https://support2.giffgaff.com/app/ask/Top-up-balances-and-goodybags/Starting-a-new-goodybag-early/form/)
