Strange txt

zara2651

Hi can someone help iv had a txt of a strange number saying this but iv not requested anything

Hi. Just a quick update to let you know your request to transfer your number to your new giffgaff SIM is underway. It should be completed within 24 hours.
If this wasn't you, please click the link to login and follow all the steps immediately. Link Removed

lmort57

zara2651 Hi there,

Thank you for contacting the giffgaff Community. Hopefully the following information will help to assist you further.

It's a SCAM/Phishing type message - don't click any links!

I have tagged this @report_phishing so a giffgaff Educator (Community Giff-Staffer) will make contact with you shortly via Private message to discuss this with you, they will also comment on this Forum Thread too. Their message to you will goto your private messages, which you can check here https://community.giffgaff.com/t5/notes/privatenotespage

Please forward the text message you have received to 7726. You will not be charged for reporting these texts.

@report_phishing

Any genuine link sent by giffgaff will have a giff.ly or giffgaff.com type link contained within the text.

So that they can help you to secure your Account you need to Contact giffgaff Agents IMMEDIATELY and report this using the link below:
https://support2.giffgaff.com/app/ask/Account-misuse-and-security-issues/Account-misuse-and-security-issues/form/

I also highly recommend that you also have a read of the following about How To Keep Your Account and Information Secure : https://community.giffgaff.com/t5/Announcements/Keeping-your-giffgaff-account-and-personal-details-secure/td-p/23688816

Might be a good idea to change your giffgaff password:
https://giffgaff.com/profile/details#passwd
Also think about changing the email associated to your giffgaff account:
https://giffgaff.com/profile/details#email
If you suspect your bank details may have been compromised as a result, alert your bank as soon as possible.

scousema

Hi zara2651

Sandy here from the giffgaff community team.

Thanks for posting on the community. Unfortunately, there will always be fraudsters and scammers out there who try to trick people into giving away personal information. I am so sorry that this has happened

I will be sending you a Private message which can be read from your profile page via your avatar. If you can respond to that message it would be superb.

Cheers,
Sandy & the giffgaff community team

danhamman

It's a scam - don't click anything
Please forward the text message you have received to 7726. You will not be charged for reporting these texts.

Any genuine link sent by giffgaff will have either a giff.ly or giffgaff.com link.

@report_phishing

Might be a good idea to change your giffgaff password:
https://giffgaff.com/profile/details#passwd
Also think about changing the email associated to your giffgaff account:
https://giffgaff.com/profile/details#email
Please contact giffgaff agents via this link:
https://support2.giffgaff.com/app/ask/Account-misuse-and-security-issues/Account-misuse-and-security
They can advise with you with the relevant steps to take to safeguard your account.
If you suspect your bank details may have been compromised as a result, alert your bank as soon as possible.