No service

lucie17857

I have only just moved to giffgaff and I recieved an email today stating my old new number was up and running and all set up.
I have had no service today at all, I have tried to ring my number and it goes straight to voicemail, the giffgaff number does not work anymore!

lmort57

lucie17857

Hi there,

Thank you for contacting the giffgaff Community. Hopefully the following information will help to assist you further.

Sometimes the message to say your number is being transferred is sent out a little early when the Transfer is still actually in progress and can take up until 9pm on the day of the transfer.

SIM activation and transfer usually takes 30 minutes to 4 hours, but in exceptional cases might take up to 24 hours. PLEASE NOTE: Number transfers are not processed during weekends!

The Transfer will be completed on the next porting day. Later than that or submitted any time on a non-porting day, it will go through on the second-next porting day as below:

Between 17:01 on Friday and 17:00 on Monday - Tuesday
Between 17:01 on Monday and 17:00 on Tuesday - Wednesday
Between 17:01 on Tuesday and 17:00 on Wednesday - Thursday
Between 17:01 on Wednesday and 17:00 on Thursday - Friday
Between 17:01 on Thursday and 17:00 on Friday - Monday

NOTE: Requests made on Friday are processed on Monday. Requests made on Saturday and Sunday are processed on Tuesday. Also no transfers occur over public holidays e.g Bank Holiday.

*Porting days are normally the same as working days, i.e. Monday to Friday excluding bank holidays but occasionally extra non-porting days are declared, particularly around the Christmas holiday period.

Your number will be shown on your Account Dashboard https://giffgaff.com/dashboard and sent in a welcome message as soon as the SIM is ready to use.

Also, try restarting your handset periodically, this often helps to get service working too!

If still not working after 24 hours Click, here for assistance https://support2.giffgaff.com/app/ask/Number-transfers/Partial-or-no-service-after-transfer/form/ often reply within 4 hours most cases but can take up to 24 hours in busy periods. They do work 7 days a week from 8am to 11pm.

Find agents reply here "Messages: From Agents" which is half way down the right hand side of your "My giffgaff" page.

Or via this link https://giffgaff.com/support/questions

netfax

lucie17857 Sometimes it can take up to 24 hours to complete in full. Please try switching your phone off and back on. If no joy by tomorrow, please raise a case with an agent https://support2.giffgaff.com/app/ask/Number-transfers/Partial-or-no-service-after-transfer/.

davidvarley

Once you're account goes live it will not work straight away even if signal is displayed as you have to turn phone off then back on again to update your phone on the network once you done that try making a call out should work then.
If it still does not work check your settings are set up properly to work on giffgaff network.
You can find these settings for your phone on help section off giffgaff forums.

lucie17857

Thankyou all for your information, I will try turning my phone off and on, it was working yesterday with the giffgaff number that was provided with my sim.
If it's not working by tomorrow I'll contact the agents.
Thanks again 😃