SIM CARD ACTIVATION ISSUE

auror99

Hi, I hope anyone can help. I have been trying to activate my giffgaff SIM card but it does not seem to be working. It keep saying that there is an error with the login details, however the activation code I gave is right. It s a SIM card in replacement of the one thay got stolen together with my mobile phone. I was wondering if that may be the reason why it doesn't tlet me activate it.
Thank you.

sloz

auror99
Hi, are you trying to log in with your number?
Once you bar your sim, you can't then log in with your number, you must use your username

Do you receive emails from giffgaff When purchasing a goodybag or topping up?
And can you still access that email account?

Go to the email received from giffgaff around the date you last topped up or purchased a goodybag
tour correct username will be mentioned in the top right corner of that email

natty88

auror99 if you reported sim lost only the replacement sim looking like this one will work don't top up only use activation code in account you reported sim lost in sim looks like this one
If that's the sim and won't work inquire with agents click nearest topic to activations use box provided and explain given your full name and address the activation code of new replacement sim and your mobile number

contact the agents

https://community.giffgaff.com/t5/using-giffgaff/when-to-contact-an-agent/ta-p/9114714

remember allow from a few hours up to a maximum time of 24hrs for agents replies which will show here when logged into your account

http://giffgaff.com/support/questions

Remember agents work from 8am until 11pm daily

auror99

It is my boyfriend s SIM card btw