karov__ivan Hi there,
Thank you for contacting the giffgaff Community. Hopefully the following information will help to assist you further.
When you are Roaming outside of the UK, Mobile Data/Network access is managed by local Service Partners (Networks in that Country). Therefore, giffgaff cannot guarantee the quality or availability of the services outside of the UK and Roaming, especially in more remote locations; the level of coverage is entirely controlled at a local Network level.
However, you could first try a Manual Network Roam within your phones Mobile Network Settings to connect to a different Network in the Country you are in. https://giffgaff.com/help/articles/how-to-perform-a-manual-roam
Also, you might not be able to use the 4G network while you're abroad due to differences in the frequencies used, but don't worry - you can still use your 4G device on 2G and 3G.
Similarly, if friends from overseas visit the UK with a 4G device, they'll be able to connect to the 2G and 3G networks. But they won't be able to roam on to 4G because of differences in frequencies.
On most devices, switching between 4G and 2G/3G should happen automatically but for some networks in certain countries you may have to manually turn off 4G and use 3G instead. Once you've done that, you can manually select a network from a list on your phone. Manual selection of your network applies in the following countries.
How to manually turn off 4G
Follow these set up instructions so you can connect to a 3G network while you're abroad.
Samsung
Tap apps > settings > more settings > network > network mode > select 3G
Huawei
Tap apps > settings > more > network > network mode > select 3G only
Apple
Tap settings > general > cellular > enable LTE > switch to the OFF position
HTC
Tap settings > mobile network > network mode > 3G only
REMEMBER TO SWITCH IT BACK TO 4G WHEN YOU RETURN TO THE UK!
