Problem after number change

class90

Just transferred my old number from EE to giffgaff. I can ring out but all incoming calls got to voicemail
Phone doesn't ring. Any ideas please?

natty88

class90 if today is day of your. Transfer it can take up to 9pm latest for all services to fully update restart phone every hour helps out most transfers are complete mid afternoon around 3pm if it's an unlocked I phone try information in picture

sloz

class90
Hi, do callers hear giffgaff.s voicemail or your previous network voicemail?

Which phone do you have?
Which connection symbol
(3G, 4G, H, E, gprs)
Do you see next to the signal bars?

lmort57

class90 Hi there,

Thank you for contacting the giffgaff Community. Hopefully the following information will help to assist you further.

Sometimes the message to say your number is being transferred is sent out a little early when the Transfer is still actually in progress and can take up until 9pm on the day of the transfer.

SIM activation and transfer usually takes 30 minutes to 4 hours, but in exceptional cases might take up to 24 hours. PLEASE NOTE: Number transfers are not processed during weekends!

The Transfer will be completed on the next porting day. Later than that or submitted any time on a non-porting day, it will go through on the second-next porting day as below:

Between 17:01 on Friday and 17:00 on Monday - Tuesday
Between 17:01 on Monday and 17:00 on Tuesday - Wednesday
Between 17:01 on Tuesday and 17:00 on Wednesday - Thursday
Between 17:01 on Wednesday and 17:00 on Thursday - Friday
Between 17:01 on Thursday and 17:00 on Friday - Monday

NOTE: Requests made on Friday are processed on Monday. Requests made on Saturday and Sunday are processed on Tuesday. Also no transfers occur over public holidays e.g Bank Holiday.

*Porting days are normally the same as working days, i.e. Monday to Friday excluding bank holidays but occasionally extra non-porting days are declared, particularly around the Christmas holiday period.

Your number will be shown on your Account Dashboard https://giffgaff.com/dashboard and sent in a welcome message as soon as the SIM is ready to use.

Also, try restarting your handset periodically, this often helps to get service working too!

If still not working after 24 hours Click, here for assistance https://support2.giffgaff.com/app/ask/Number-transfers/Partial-or-no-service-after-transfer/form/ often reply within 4 hours most cases but can take up to 24 hours in busy periods. They do work 7 days a week from 8am to 11pm.

Find agents reply here "Messages: From Agents" which is half way down the right hand side of your "My giffgaff" page.

Or via this link https://giffgaff.com/support/questions

danhamman

Sounds like the transfer has not completed yet

class90

natty88 many thanks. I have a Samsung so will do as suggested and restart it periodically. Cheers

natty88

class90 anytime happy to help out enjoy your day and welcome to giffgaff

sloz

class90
Could you answer the questions from my previous post, thanks

clikasarus

Welcome to giffgaff and the community

•Ideally it takes up to 24 hours for your number to be fully transferred (from the date you've selected to transfer your number weekends not included but are Normally much quicker ).

•Emails tend to get sent out early, In the mean time you can reboot your phone by turning it off and on, hopefully it should work 🤞

•After 24 hours, if you're still facing any issues while porting-in your old number on giffgaff so you need to contact giffgaff agents from here ⬇️

Transferring My Number To giffgaff Form

•You can view agents answers here ⬇️

Agent Answers

Agents work from 8am until 11pm Monday to Friday and 8am to 10pm Saturday and Sunday

hope this has been helpful for 👍🏻

p33t3r

One other issue.
If you have an iPhone turn off iTunes and imessage and reboot then resync after the reboot The apple environment remembers previous information and this needs to be cleared and updated so that the phone presents itself to the new network properly. This could still be presenting itself as EE

mrbergstrom1967

Good Afternoon @class90

If your number is due to be ported over to giffgaff today, then this can take yp until 9pm for the transfer to be fully completed, but restarting your phone every few mins can help with this.

dmg

As far as I understand the process loosing the ringing out is the last part of the process so hopefully it’s near the end, you should lose that ability then shortly your phone should start working, the restart usually prompts the check on the network. If you still have any questions post on this thread and someone will be along to help.

saram31787

when I look in settings at my number my temporary number has gone but my old number isn't there. I am recieving texts, whats app, mail etc but cannot receive calls. is that normal?