Here's a few things to read/try,
giffgaff works abroad / outside of the UK
Read More Below >>>
[ giffgaff™ roaming information/packages ]
● Auto Roaming is set as default so its set to work automatically otherwise you can make sure its enabled >>>
● See if you can Roam by checking your roaming status here: https://giffgaff.com/profile/details otherwise an agent will turn it On if you qualify if its turned Off.
● Phone Settings: Go in to your phone settings and click on carrier / carriers , then turn it on or make sure its set to Auto. This will help to connect to a network once out the UK.
● Phone Settings: “Turn Roaming On”
Just incase you want to use your goodybag abroad >>>
As from the 14th June 2017, giffgaff members will be able to roam into the EU and use their goodybag allowances as they do in the UK, or you can use the Pay As You Go tariff option.
Key info for roaming in the EU and selected destinations - (Important Links)
⚬ - https://community.giffgaff.com/t5/Using-giffgaff/Key-info-for-roaming-in-the-EU-and-selected-destinations/ta-p/20408053?device-view=mobile&utm_source=iphone-appv2&utm_medium=App&utm_campaign=iphoneapp&nav=no
⚬ - https://community.giffgaff.com/t5/Announcements/Take-your-goodybag-on-holiday-with-inclusive-EU-roaming/td-p/20324908
⚬ - Fair use guidelines: https://community.giffgaff.com/t5/Using-giffgaff/Using-your-mobile-abroad/ta-p/3522931#section3Content
⚬ - Also, a full on giffgaff guide to roaming/using your phone outside the UK: https://community.giffgaff.com/t5/Using-giffgaff/Using-your-mobile-abroad/ta-p/3522931
• Just Incase you have problems out the UK •
⚬ You might have to take your sim out for a minute or 2 and then put the sim back in and let it search for a network ' if you have any problems via connecting to a network or you carnt call out etc you can also try the below
⚬ Try A Network / Signal Reset ➜ https://community.giffgaff.com/t5/Using-giffgaff/Force-the-change-of-SMS-settings/ta-p/4871794 , this can also help to connect to a network once abroad (outside the UK)
(PAYG) - pay as you go >>>
Credit / Airtime Tariff :
Full listings and all information is found here ➜ www.giffgaff.com/index/international
As for your data not working abroad
Its usually a case of the settings reverting back to o2 so you need to edit or delete them and to input the below setup for it to work.
• Turn Wifi Off
• On your mobile / device -
Set your data connection to 3G only,
Step 1. Delete the original internet / Apn / data settings or whatever there showing now,
Step 2. Internet Whilst Abroad:
Go in to your settings and mobile networks or data networks / profiles and input the settings below once you find the menu with the APN and all the other stuff (such as below)
⚬ APN. giffgaff.com
⚬ Username. giffgaff
⚬ Password. Leave Blank
Power Off your phone for a minute and then turn back On and that should / should of worked.
⚬ Auto Roaming is set as default so its set to work automatically otherwise you can make sure its enabled here: https://giffgaff.com/profile/details
⚬ Next: Go in to your phone settings and click on carrier / carriers , then turn it on or make sure its set to Auto. This will help to connect to a network once out the UK.
If its still not working, >
- Change the setting from national roaming to national and international (if you have this setting)
( IMPORTANT )
- Make sure the internet “Profile” is set to giffgaff and not o2
( Finally, if its still not working ) >>
This helped a member a while back via the link below and its also helped a lot more members as well.
No internet / data abroad: >>
Check this out: https://community.giffgaff.com/t5/Help-Support/3g-not-working-in-Spain/m-p/20676867#M7513875