An update about giffgaff pioneers on the community

amy_b_d

Hi folks, I hope you’re all having a rather jolly day.

I have a little update that I’d like to share with you all. As some of you may have seen, we’ve added a giffgaff pioneers tag to the new community platform. This is really exciting for us because up until now, the only 2 ways we use to communicate with our giffgaff pioneers was via email and the Facebook group. Now we can easily bring these discussions on to the community platform as well, so the new tag was born.

This space will be useful for our giffgaff pioneers to take part in polls, discussions and allow staff to communicate better with them.

In short, the tag will be used to:

Inform members what research projects we are working on with polls, surveys, discussions etc.
Allow staff to easily communicate with members. We can maintain these friendly discussions in one space because not all staff can join in on the discussions on the facebook group.
Share back outcomes from research to keep members in the loop and aware of what is going on between research projects.

Why create a private tag:

It's important that the group remains private for research purposes. I want to be as transparent as I can but there is some level of control needed when you’re doing market research or usability testing.

We have had projects overlap between giffgaff pioneers and you lovely folk, and we will continue to give you opportunities to get involved.

giffgaff pioneers is different to contribute:

This is really important for me and I want to reassure you all that the giffgaff pioneers tag is not a replacement to contribute. We want you to continue giving us feedback, reporting bugs, talk about ideas and take part in consultations using the contribute tag.

When Ria announced the launch of giffgaff pioneers last year, she said the project will allow more members the opportunity to get involved who don’t typically get involved. Bringing these members closer to the business through the community will be really exciting and hopefully, new friendships will form between when they start using the community more and more.

If you have any questions please feel free to ask. 🙂

bluemoonbaz

Great go hear amy_b_d as i guess not everyone uses face book , so its nice to see the pioneers here in the community

kathleen414

Very pleased to hear this news ☝️amy_b_d

richybhoy36

amy_b_d Thanks for the info Amy :-)

ray2

amy_b_d Interesting,i had forgot about this ,i would love to be involved,hopefully in the near future the panel will expand 😄

pault1974

amy_b_d where is the giffgaff pioneers tag?

I can't see it anywhere? 🤣

stephenpperry

amy_b_d this is a really helpful post, thanks for the update and clarity about the pioneers programme and tag

janny27

amy_b_d
Thanks for the update, once again its so good to see a company progressing by including their customers along the way not just selling their products.

davidevans0000

amy_b_d that's good to see pioneers on the forum.

i_am_sy

Brilliant Amy thanks, I must say I've clicked that link a few times the last few days, just waiting to see what appears over there, the giffgaff pioneers project is a really exciting one, and will hopefully help giffgaff grow and get more people involved that otherwise would not normally be. Glad to see it's all progressing nicely 🙂

charlixsparkles

Thank you for this update 🙂

amy_b_d

Thanks for all your positive responses to this update. We're all looking forward to how we can bring everyone closer for a common goal and interest and that's making giffgaff better together. 🙂

amy_b_d

ray2 hopefully in the near future the panel will expand

It's good that you've said that. At the moment the only way to join is by invite and we're working on a way to make it possible to join via a simple URL. It might take a couple of weeks still because there's other jobs that are taking priority at the moment but watch this space. I'll be sharing it here first. =)

ijustcantdoit

amy_b_d
Hey that's good to hear to a non Facebook user. I hope I can join you and help pave the way in the future

amy_b_d

pault1974
Hehe. It got a little shy.

Nah, I'm just kidding. It's hidden now because of the reasons mentioned in my first post. But it was public for about about 2 weeks. We were starting to get some help questions in there as well so I thought it would be right to make it hidden now, rather than more members looking for help in the wrong board. 🙂

smth2

Very pleased to hear this news

pault1974

amy_b_d thanks - I thought I'd been sacked from the pioneers for a moment there. 🤣

jesi23

amy_b_d Nah, I'm just kidding. It's hidden now because of the reasons mentioned in my first post. But it was public for about about 2 weeks. We were starting to get some help questions in there as well so I thought it would be right to make it hidden now, rather than more members looking for help in the wrong board. 🙂

I’m looking forward to my official invite amy_b_d

I’m very glad it is here, as I really do not do social media, but I do like to be involved, and have been quite happy in the gameplan discussions, helpers, and Knowledge Base Editors (along with Buddies when we were them).

🤡

harrrrrry

amy_b_d

So, should pioneers currently be seeing a pioneer tag? I'm not at the moment.

pault1974

amy_b_d It's hidden now because of the reasons mentioned in my first post. But it was public for about about 2 weeks.

harrrrrry brulaw it's hidden at the moment.

kathleen414

jesi23
Wish we could have our buddies back 🤗 and the content creator's

ray2

kathleen414 Wish we could have our buddies back 🤗 and the content creator's

I totally agree there kathleen,i loved buddies and thought it really helped new members plus kept us all up to date with new changes around giffgaff (getting a bit rusty these days 🤣 )

Content creator's is another one that was really usefull,although i didn't do much over the last couple of years it was nice to still pop in and give some ideas and support other members creations.

kathleen414

harrrrrry lmk if you find it Harry 😁😁

brulaw

harrrrrry So, should pioneers currently be seeing a pioneer tag? I'm not at the moment.

Same here , Nothing showing .

amy_b_d

harrrrrry At the moment no, no one has access at the moment. We need to re-add members manually (unless Alex and his team whip out a little script that will add members in bulk) and then I will send some comms around to all the pioneers to let them know we've opened up a new space on the community to continue having chats and discussions about making giffgaff better. I will let you know when it will be visible to those signed up to be a giffgaff pioneer. =)