New community future development prioritisation

Hi all, Here's our first list of feedback items, features, and more that we have on our to-do list. This is not even close to a final list yet - we're still...

alex_w · 2019-09-17T13:05:26+00:00

Hi all, Here's our first list of feedback items, features, and more that we have on our to-do list. This is not even close to a final list yet - we're still...

New community future development prioritisation

alex_w

Few updates to the OP of this discussion this morning. Lots going on.

Apologies for any new additions I've missed so far - I'm doing the updates iteratively in between various meetings.

alex_w

We're working away on the Private Discussions changes and things are moving along nicely at the moment. The Notifications changes have already been rolled out; the other changes that I've now marked ✅ in the OP are hopefully going to be on the Preview site for testing later today (21st October).

brulaw

alex_w

Hi Alex , thanks for the update / info , it's good to hear that things are progressing well . Also thank you to everyone working to get the new platform running smoothly .

ianmorland

alex_w the other changes that I've now marked ✅ in the OP are hopefully going to be on the Preview site for testing later today (21st October).

These changes are now available over on our preview site.

Whilst we've not quite finished, we are at a point of being ready to gather your feedback on the new flows. We'll be updating several times over the next few days before we release the changes to the main community.

pamfletch

alex_w hi, I notice a few avatars have little leaves or spanners 🔧, what do they indicate please? Can you bring back our banners when you bring back the stickers please?
Thanks.🤗

jaymailsays

alex_w
ianmorland
Not terribly important on Private Discussions but I wonder if it affects other features, when using PD in mobile view.

If as OP you award a Best Answer (in PD) you cannot then add a reaction to either of the duplicate BA shown.
Perversely if you added a reaction to the PD post, before awarding the BA and then award the BA to the post, you can remove the reaction, without removing BA status but you cannot re-add the reaction until you remove the BA status all over again.

Some might ask, do we need the BA facility in PD? That said, while it is available it should be fully functional.

sha_shah1

@alex_w
Thanks for update and information.good to hear new platrform is getting better.Good luck

i_am_sy

pamfletch

That's the Dev team behind this awesome community, and they are working on improving this new platform 🙂

alex_w

pamfletch On desktop, you can hover your mouse over the icons to find out. On mobile you'll need to give them a little tap with your finger.

The yellow icons are all Community team staff (Educators, my tech team 🔧 , Roxy, etc).

alex_w

jaymailsays Go try it on Preview - you'll find that BAs are no longer available on PDs (this is a side effect of how we've removed the requirement for members to choose a Tag for a PD to go into).

jaymailsays

t_will I'm really proud of those giffgaffers who stepped up and got involved.

Does that same pride extend to those members who stepped up and got involved enough for an idea or two to be implemented in Labs?

i_am_sy

alex_w as in you have set them all to GD which has no BA option...

I like it 😃

alex_w

i_am_sy Exactly 😛

i_am_sy

alex_w

I see one of you just swapped the main landing page to the tags view, Which is fine, but you can no longer access the hamburger menu or see ant notifications from the All discussions view as it now has the back button instead 🙁

I find find I use that as my main view as I can see all the recent threads without having to click through each tag individually.

alex_w

i_am_sy That was a quick spot ... was just updating the OP in this thread to mark that change as done. Anyway:

Yes, because the Tags page is default now. Only the default home page has the hamburger menu currently.

We'll be taking a very long and hard look at the way that "<" button and the mobile hamburger menu works across all areas of the site (especially on mobile).

The Tags view as default is something we wanted for launch, as we have a lot of research that shows it's a significantly better "first visit" experience (and the majority of members who visit each day fall into this group). Now the bug that prevented us launching with it configured that way is resolved, we've made the change. I know it sucks given you've all got used to having the hamburger on the All Discussions page.

i_am_sy

alex_w

Hmm I'd like to each of .com/ /all and /following have the hamburger, and the back button simply take you back to whichever of the three of those you came from. Then members like myself can carry on using the community in the view we did without issue, and new members ect see the tags view first.

Will have to wait and see what you can sort out.

endorphin

alex_w the Tags page is default now.

I seem to remember, IIRC, that there would be a setting to choose which would be the default community view per user!?

brulaw

alex_w

Hi Alex , sorry to say it (and sorry if it seems negative ) but forcing us to use the tags page as the landing page in the App doesn't work for me , it means I won't be bothering with the App any more as I cant get on with the Tags page at all ( don't even use it on the PC ) , with things like this there really should be a choice that the user can make ( would that be possible ? ) .

PS , I do appreciate all the work that everyone has done ( still doing ) to get the platform stable and reliable ( thank you all ) it's just that sometimes there should be a choice available so that people can configure things to their own preference / requirements .

blackfive460

alex_w Yes, because the Tags page is default now

I can see the reasoning behind this. It's more likely that a new visitor requiring help will be able to see where they need to go to get what they need. A bit of a no-brainer if you ask me.

To those not happy with the change; come on, it's just one more click to get to All Discussions, not the end of the world surely!
Or you could always bookmark, community.giffgaff.com/all 😉

ma2013

alex_w
I definitely prefer the Tags being the launch page on the mobile community. Nice move! 😊📱😁

harrrrrry

alex_w

Am I right in thinking we can individually change the opening page, or was that just an idea suggested while testing the preview?

danwillen

alex_w The Tags view as default is something we wanted for launch, as we have a lot of research that shows it's a significantly better "first visit" experience

probly an unintended side afect, when accessing the comunity from dasboard or any over giffgaff.com page are now linked to the all desscutions page instead of tags page like befor.

commnity.giffgaff.com/tags now links to all descutions instead of the tags page.

alex_w

endorphin

brulaw

harrrrrry

We'll be adding a setting for individual members to be able to toggle between All Discussions or Tags as their personal home page soon. @andrewdyer has it on his list to pick up soon.