Cancelling qaued goodybags

bmase498

Hey everyone,
i have bought a goodybag and got the wrong one, I have already qaued it to start, does anyone know if I can get a refund for this goodybag?

smth2

bmase498 Cancel here https://giffgaff.com/profile/payment-details#next-goodybag

germansheppard234

bmase498

If your present goodybag expires tonite then next one will start at midnite but there is a cut off time from 7.30 pm where u cant cancel it

If it doesnt start tonite then cancel in morn
Do that in order history here Profile payment https://giffgaff.com/profile/payment-details click on goodybag u want to cancel

If goodybag goes active u cant normally cancel it but that is upto agents try not to use goodybag or very little data
Contact them here https://support2.giffgaff.com/app/ask

Agent replys come here it can take upto 24hrs to reply http://giffgaff.com/support/questions

Refunds take upto 5 working days to appear on bank card

bobrobinson

bmase498
Hiya You can cancell the bag by using the changed your mind button like in the pic below.

All the best Bob

bentnose

bmase498
cancel it here
https://giffgaff.com/profile/payment-details#next-goodybag

justin2877

Hi,

You can do it here: https://giffgaff.com/help/articles/cancel-a-queued-goodybag

bmase498

justin2877 it says when I try and cancel it that I cannot cancel it on the same day as purchased, does that mean I will be able to cancel it tomorrow?

bmase498

Thank you everyone, when I try and cancel it this is what it says. Will I be able to cancel it tomorrow?

alexmgg2

bmase498 Thank you everyone, when I try and cancel it this is what it says. Will I be able to cancel it tomorrow?

bmase498 it says when I try and cancel it that I cannot cancel it on the same day as purchased, does that mean I will be able to cancel it tomorrow?

Yes. You cannot cancel a queued goodybag on the day that it was purchased, or from about 9PM of the evening before it's due to start.

HTH

sloz

bmase498
hi, what date does your current goodybag expire?

bmase498

sloz
it doesn’t end till next month

bmase498

bobrobinson
when I try and cancel it, it says that they will refund me with top up credit, I need the money fully refunding, any idea what I can do?

bmase498

I am going to cancel a qaued goodybag that I didn’t mean to buy, can I be refunded the money into my bank account? I payed by card

johnrooney80

Yes bmase498

Look on dashboard here ⬇️
There's a cancel bag button beneath your Queud bag

Http://giffgaff.com/dashboard

You will receive refund in 3-5 days.. 👍

bmase498

johnrooney80
this is what it says, id rather have a full refund into my account. Any ideas on what I can do?

johnrooney80

Ask Agent here http://support2.giffgaff.com/app/ask
They may help, but think has to be returned to point of payment.. bmase498

bmase498

It says it will refund me with top up credit.

germansheppard234

bmase498 It says it will refund me with top up credit

Thats not usual payment can only go back on card that paid for goodybag and it does take upto 5 days to complete

If u bought it from topup credit on your account then it will be put back on as credit as u cant get refunds on topup credit that as been in your account for a while only if added by mistake in last couple days

jesi23

bmase498 when I try and cancel it, it says that they will refund me with top up credit, I need the money fully refunding, any idea what I can do?

Did you pay for the goodybag using your Credit Balance? It can only be credited back to the payment method used to purchase the goodybag. When I last cancelled a goodybag, it was credited back to my PayPal account as that is what I used to purchase it. Unless you used your bank card to pay for the goodybag it cannot be refunded to your bank account.

🤡

bobrobinson

bmase498

bmase498 bobrobinson
when I try and cancel it, it says that they will refund me with top up credit, I need the money fully refunding, any idea what I can do?

You can contact an agent and see if they can put it back into your bank.
All the best Bob